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Tech University Book Store Case Study Quality Problems at the Tech Bookstore AnalysisClayton E. Corley Jr.Fast-Track MBA: Eastern UniversitySeptember 18, 2016MNGT 545: Operations ManagementIntroduction / BackgroundTech Services, an entity that is incorporated under Tech University, operates two bookstores, one on campus, and the other off campus. Tech University is located in a small, rural, college.