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Sbc/at&t Sbc/at&t Running head: AT&T/SBC AT&T/SBC Joann Malloian Dr. Kamal Ranasinghe Pd. D. 02/09/07 University of Phoenix AT&T/SBC In regards to AT&T/SBCs issues with outsourcing, this researcher has first hand knowledge of its pitfalls. She is a current employee and member of its union, Communication Workers of America. Did they outsource? Yes, they did and.