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Zappos Case Study Essay Preview: Zappos Case Study Report this essay Marcus Layne April 1, 2017Nassau C.C. Prof. LevineTony HsiehTony Hsieh, former CEO of Zappos, management style called “holacracy” isn’t working out as well as he thought it would’ve. His management style is a manager free operating structure that is composed, in theory, of equally privileged employees.