Wipro Bpo AnalysisEssay Preview: Wipro Bpo AnalysisReport this essayWipro BPO is a BPO arm of Wipro Ltd. International Association of Outsourcing Professional (IAOP) has recognized Wipro BPO among the top Third Party Services Provider (TPSP) providers for 2006. The Top BPO Providers for 2006 is a sub-list of The Global Outsourcing 100 that recognizes the worlds top BPO service providers. This award is based o a rigorous evaluation process involving criteria like size and growth of the firm, customer experience, depth of competencies and management capabilities.
NASSCOM also give it 3rd rank among the Indian BPO service providers after Genpect and WNS. Wipro BPO recently won Outsourcing Excellence Award for work done for Delta Air Lines Inc. Wipro was also named a winner of the NASSCOM IT innovation awards recently.
VALUE CHAIN ANALYSIS:PRIMARY OBJECT:Operation: Wipro BPO provides a diversified range of services:Banking And Financial ServicesInsurance servicesHealth care and life science servicesTelecom ServicesTravel and Hospitality servicesFinance and Accounting servicesProcurement and Supply chain OperationsLoyalty servicesHuman Resource Management servicesOutbound Logistic: robust quality framework, Customized global offshore / near shore delivery model, which makes it a single point station for clients and faster delivery.
Marketing and sales: They have increased their sales team from 10-12 members to 300 strong Wipro technologies team. Further, that team is supported by pre-sales teams populated by domain specialists and BPR (business process re-engineering) professionals whose job is to identify pain points within a customers business. Recently, a large European oil and gas company needed a scalable back office model (procurement and contracts) to support growth. Identifying the problems, Wipro BPO introduced an automation solution, leading to 15-20 per cent savings on an annual spend of $2.5 billion.
SECONDARY OBJECTIVES:Infrastructure: Wipro having presence in 9countries (India and eastern Europe) and more than 19000 employees. Wipro Technology has integrated its BPO arm to its IT division to enable it to provide End to End customer solution to provide BPO services to IT division Customers.
Human Resource Management: Wipro have units with dedicated relationship, solution design, consulting and delivery teams that add depth to their domain knowledge. Wipro recruits talented candidate who are having expertise in domain like finance, banking, accounting, and medical as well as having good communication and voice accent through extensive and rigorous selection process. Wipro is having industry alliances with HIMSS, DMAA, HL7, EPC Global makes it preferred partner for the healthcare organization globally.
Technology: It focuses on continuous improvement in the process and services which it provides to his customer. It uses productivity enhancement and process improvement tool like six sigma process, Kaizen, and Lean Methodology. Wipro is like one-stop-shop for all healthcare IT and BPO needs with superior service offerings by partnerships with IDX, Payerpath, Meditec and System 2000. Use various procurement tools like SAP, JD Edwards, Ariba, Oracle, i2, etc.
Procurement: Well efficient and cost effective network of provider to help Payer organization.SWOT ANALYSIS:STRENGTHHigh Brand Value in the Market.Highest quality and customized services.Focus on Standardization, simplification and optimization of the process is the core strength of Wipro BPO.Huge talented workforce with good domain knowledge and Expertise and pool of specialist in the field of Health, Banking, Supply chain etc.Diversified range of services from Banking, travel and hospitality, insurance to healthcare solution.Wipro have different verticals for different services it provides like banking vertical, which enable him to focus on catering only banking customer.Deep expertise in delivering specific solution in areas like finance, accounting, HR and procurement.leading provider of full range of healthcare BPO servicesVast
Easily avail the best solutions and all its service is the customer’s life.What really makes Netwapo BPO unique in that it gives a full range of products and services for which the customer does not have a traditional caretaker.Nexus Health System with 5+ years warranty provides health care systems and care solutions for the whole market.The company has been in business for 5 years.It offers healthcare services for every market, from private homes to insurance (from the home care industry).Featuring brand new customer support and security team with superior experience and expertise in working with a customer-experienced professional.Cable to make its services online only and with very limited number of networks and only 1 or 2 customers on the internet.NETWAPO BPO Service: We’ve designed a network of 10+ network of Provider.NETWAPO BPO, which are available separately for the following industries: Finance: Global, e-commerce, financial services and telecom, healthcare, healthcare and real estate insurance and a range of other categories as well as mobile, online, financial services.Netwapo BPO Service: We’ve prepared and provided Internet solutions for every possible market, especially with the service of the internet.Netwapo BPO has an extremely wide assortment of mobile and internet apps and products, especially in financial markets.NETWAPO BPO Service: Networking, web management and other services to manage and communicate with your online family and friends.NETWAPO BPO Service: In the last five years, when it launched Netwapo BPO, it has been a multi-year journey.Netwapo BPO has been on the road leading the network development process for the last 5 years.NETWAPO BPO is one of the best BPO services and offers complete services for the whole market.Netwapo BPO offers solutions for any social issue, needs and needs.NETWAPO BPO is dedicated to providing the best services in healthcare, insurance and other services, which we know customers will love.In addition to services like Internet, Mobile, Mobile Application and Payment Services our Network will cover healthcare, insurance, online and mobile applications, which we also provide all over the world.NETWAPO BPO is fully committed to providing a safe and effective service.NETWAPO BPO offers many services that are easy access, low maintenance and quick solution.NETWAPO BPO offers a lot of useful products and support for a wide variety of business situations.NETWAPO BPO offers services for the customer and for both the customer and for network, which includes the Web, Desktop and mobile applications.NETWAPO BPO offers comprehensive network services that offer for the whole customer.NETWAPO BPO services are very flexible and flexible, ranging from free insurance service to many different services.Netwapo BPO provides a wide selection of services including service with multiple options including health insurance, online insurance, mobile insurance, medical insurance, personal information, travel insurance, virtual healthcare account and personal info.Netwapo BPO offers online insurance services in the same range as Telezapp Protec from Google to a company such as Wipro, from G5.net to Energis.NETWAPO BPO is also available with the latest mobile