Total Quality Management in Organizations – the Sorrell College of Business
TROY UNIVERSITYCOURSE SYLLABUS[pic 1]SORRELL COLLEGE OF BUSINESSMSM 6645Total Quality Management in OrganizationsT1, 2015: Section XTIA, 08.10.15 – 10.11.15Sorrell College of Business Vision StatementThe Sorrell College of Business supports the Troy University mission by preparing our diverse student body to become ethical professionals equipped to compete in the global business environment. To achieve this, our faculty, staff, and administration will:provide quality education in global business through our undergraduate and graduate programs, delivered around the world through face-to-face and online environments, to traditional, non-traditional, military, and international students; contribute to the development and application of knowledge focused on applied business, learning, and pedagogical research; provide service to the University, business and professional organizations, and our communities through individual involvement, business outreach, and our centers for research. Troy University SCOB Vision StatementThe Sorrell College of Business will be a recognized and respected leader for quality and flexibility in the delivery of business education that prepares graduates to succeed in the global business environment.Revised July 2012INSTRUCTOR INFORMATION:Name: Diane Bandow, Ph. D. Professor of ManagementAssociate Division ChairSorrell College of Business
Address: 1117 Perimeter Center West Suite N 101 Atlanta, GA 30338 Phone: 770 730-0033 (Troy office) E-mail: [email protected] (Preferred method of contact). Please put the course title (MSM 6645) in the subject line of any email you may send me because I teach more than one class.INSTRUCTOR EDUCATION: BS, Iowa State University MSM, National Louis University MA, Fielding Graduate University Ph. D., Fielding Graduate University ELECTRONIC OFFICE HOURS:I am available by email anytime during the week; however, I usually am not active in Blackboard or email on Sundays. TEXTBOOK:Quality Management: Creating and Sustaining Organizational EffectivenessAuthor: SummersEdition: 2ND 09 SBN -13: 978-0-13-500510-1 ISBN 10: 0-13-500510-8Publisher: Pearson/Prentice HallOther readings as specified by the instructor. Supplemental text: American Psychological Association (2006). Publication Manual of the American Psychological Association, (6th Ed.).