Ritz Carlton
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I believe the Ritz Carlton know the significant of who the patron is when they arrive this is meaningful what they like and dislike it makes the client feel important and wanted. Another way they use operational by allowing every employees associate to resolve a guests problem without administration endorsement. Not only does that help your customer, but it also helps the relationship between managers and employees.The Ritz-Carlton® Tokyo
Founders:
Caesar Ritz
August Escoffier
“We are ladies and gentlemen serving ladies and gentlemen”
Hotel management is committed to treating its guests like royalty. It has one of the most distinctive corporate cultures in the lodging industry and employees are referred to as “our ladies and gentlemen”.
The Three Steps of Service:
*A warm and sincere greeting, using the guests name
*Anticipation and fulfillment of each guests needs
*A fond farewell, giving a warm goodbye, and using the guests name
Ans#1:
I believe customer service it a must for a luxury hotel especially when dealing with clientele one of the reason a hotel can be name or rate as luxury is because of the service that people receive, it always good to be address as sir, or madam it show value to their client and hospitality must be a must, and the way the treat people make it superb from the rest, people love attention and this hotel show it all the way from different level such as by smiling and treat people with respect warm and caring, it t their bible, but the drawback is the way they detail themselves it like a scripted and recitation and a way it good to be motivated but to what extent are one willing to go to make one satisfy I believe these people are playing a role of a robot it an act and the show must go on.
Ans#2:
A person with a outgoing personality if the love to interact with people this can be fun it will be like piece of cake the way to implement these culture it to let people new hired know do what necessary to make the guest happy.
Ans#3:
I believe the Ritz Carlton know the significant of who the patron is when they arrive this is meaningful what they like and dislike it makes the client feel important and wanted. Another way they use operational by allowing every employees associate to resolve a guests problem without administration endorsement. Not only does that help your customer, but it also helps the relationship between managers and employees.
5.0 CONCLUSION
One of the variables that contributed