Tanglewood Case Study
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Tanglewood Case
Assignment 1
Strategic Staffing
November 11, 2012
Case Description /Introduction
Staffing is the selection and training of individuals for specific job functions, and charging them with the associated responsibilities. The goal of staffing strategy is to develop a company with competent individuals. Staffing is one of the Human Resources most essential functions. We live in an environment with a diverse population which opens different doors to legal issues. It is important to keep these issues to a minimum and it is important to adhere to the organizations polices, state and local laws.
Identification of business strategy/goals
Tanglewoods business strategies and goals are focused on providing high quality service to the customers, shareholders, and employees. They will achieve their goals by motivating and developing workforce that will show these values and live by them. Tanglewood stores sell almost the same types of products offered in other stores but they focus on quality, durability of its products and reasonable prices. They want to satisfy the needs and desires of their customers so they offer available in the sores and pick-up location for items ordered online. They also have low-cost shipping arrangements to the benefit of customers.
Staffing Levels
Acquire or Develop Talent
Tanglewood should start by developing talent within the company. The company has an unique strategy to encourage and reward employees. Training existing employees to become managers develop loyalty. The company can send these employees to school and offer to pay a portion of the classes. This can also be used to benefit the companies since its a benefit offered. The current employees know and understand the companys process, procedures and systems. Helping them advance is an investment and savings, since they wont need to hire new employees which could request a higher salary based on experience. Tanglewood will see their return on investment when younger employees start receiving promotions due to their performance.
Hire Yourself or Outsource
Tangleowod has a mission statement of quality. I will recommend to hire themselves when is for low clerical positions and to outsource in the case of managerial positions, unless an internal applicant can occupied the management position. Also, referring thru employee could save on ads or posting. Employees that are referred generally understand the companies policies and processes by word of the refer employee. Outsource is not recommend to Tanglewood since it might not provide the expected employee. It is best for them to hire directly and screen the employees based on the needs of the store and the mission statement of the company.
External or Internal Hiring
As mention before internal hiring is recommend to Tangkewood. The way the company wants to deliver their quality is by teaching and educating the employee to know and understand the employers expectations By training existing employees to be managers, Tanglewood will be able to teach them a style of management that they feel is in line with the its mission and vision. The companys investment into the employee will also act as a motivator for the employee.
Core of Flexible Workforce
Tanglewoods philosophy is made of a core workforce, composed of both full and part-time employees. A core workforce fits perfectly the companys market with a unique company culture which differentiates it from competitors. The core workforce are essential to the company due to their high seniority with the company. This allows the employees to become highly skilled at the specific tasks they do and efficient. Efficiency comes with high levels of production, better service and an increase in revenue and profit. It is important to encourage some improvement on the job so the company can remain competitive and meet the current market demands. Tanglewoods workforce is experienced and has the advantage to compete. A flexible workforce might be set as seasonal employees. Which will be hire only on times where the stores needed based on sales.
Hire or Retain
Tanglewood uses the suggestions from the employees regarding operations to make changes and improve. Retain the workforce that knows and understands the need of the clients is a valuable asset. Tanglewood should retain those employees rated with excellent customer satisfaction. The managers can offer survey to the client where they rate the overall experience. Managers should review these with responses with the employee and for those that received high customer reviews their annual performance review should reflect it and provide opportunities to growth within the company. For those employees that received low customer review plan of actions must be enforce.
National or Global
Tanglewood operates in 12 different states, with our current economy remaining national might benefit them. It could be inexpensive to outsource customer service, technical support, database administration and other tasks but it might hurt the companys mission of seeking for quality. It is not recommendable for Tanglewood to off