Service Analysis Report of T&t SupermarketEssay Preview: Service Analysis Report of T&t SupermarketReport this essayService Analysis Report of T&T SupermarketT&T Supermarket is the largest Asian supermarket chain in Canada which is headquartered in Richmond, British Columbia. The first T&T Supermarket was opened in Metro Vancouver as a joint venture of a leading Taiwan conglomerate and a California-based chain of Asian supermarkets in 1993 and its vision was to provide the Asian immigrants a tidy and comfortable shopping environment for their authentic and high quality homeland food. In 2009, T&T was merged by Loblaw which is the largest food retailer in Canada . Today, T&T Supermarket has developed into a famous Asian supermarket chain popular among the Asian groups in Canada. There are 22 stores opened in 7 main districts of British Columbia, Albert and Ontario. With the slogan as “best in Asian Fresh “, T&T Supermarkets vision now is to be the best Asian supermarket chain in Canada.
SWOT AnalysisStrengthsProvide authentic Asian food, groceries not available in other western supermarket as No-frills, Food Basic etc.One-stop food supermarket covering fresh meat, fruits, vegetables sea food and exotic groceries.Have unique in-store Bakery, Gourmet, hot and cold Deli section, different from most other supermarketsSuperior management to make it the cleanest and neatest Asian supermarket in CanadaWide marketing reach: well-designed and informative website, Asian feature seasonal in store promotions, advertisements in social media.With parent company as Loblaw, it has stronger financial support for future expansionHigh reputation among Asian customers in CanadaWeaknessesLow recognition among mainstream CanadiansLimited supply of western food, especially the convenience food. Cannot meet western customers needs.Some stores have poor location, such as Toronto Downtown storeHigher prices for some groceries and fresh meat, fruits, vegetables and sea food compared with those of smaller Asian supermarketsNo nationwide standardized pricing policy and large price gap exists which may create competition within T&T stores.No pharmacy service available for most storesOpportunitiesWith Canadas favorable policy to Asian, more and more international students are coming to British Columbia, Albert and Ontario. This means growing customer group
With acquisition by Loblaw, opportunity for T&T to be promoted in Loblaw chain stores.Expand business to cover pharmacy service , Asian beauty and health section (providing Asian skin cares, hair accessories products)New service scope: photo printing center, key cutting, etc.ThreatsImmigration policy is changed to restrict the immigration from China. This may impact the new customer number.It takes time and energy to change peoples existing recognition of Asian supermarket: bad shopping environment, cheap and low quality goods.Changes in diet habit of the 2nd generation of Asian families. Their demand for homeland food is declining.Fierce competition among Asian supermarkets.Comprehensive EvaluationThe two stores I visited are the Toronto Downtown store located in Cherry Street in Toronto and the Milliken store located in Steeles Avenue East in Scarborough.
The Milliken is not a full-service Chinese store, but rather a grocery store specializing in Korean products, Chinese food and a whole range of Korean items. It has a staff of 40-50 employees, mainly staff of English teachers and foreign language teachers, and offers Asian style items such as food prepared by the Chinese staff, Japanese food and Korean food as well as Korean food and beverage preparation. It also has a special Japanese restaurant. This location has a small Korean restaurant too, located next to the store.The Korean restaurant makes a wide selection of Korean foods, Korean and Japanese foods but also a lot of Chinese food and beverage preparation. The Korean restaurant is located next to the store in Cherry Street in Toronto.
With recent international reports showing a rise in North Korea’s increase in its consumption of food that is low-quality, like tofu, I think Chinese food can become a more well-known target of North Korean aggression, especially in response to the recent spike in a North Korean attack on Japanese military bases on the Korea-China border.In my opinion, Chinese food is the next leading source of Korean beauty products and I would be shocked if the North Korean government didn’t follow North Korean policy in this matter.It depends how good and wholesome you choose to serve the Korean customer. Chinese food is an important part of many brands of the Japanese diet and in the world they are highly relevant to that. We need to create brands that are based purely on Asian food, and don’t use them to cater for their consumption.
I will never forget the time we met for the first time for what I believe to be our 30th wedding anniversary this year. My husband was in Japan with a friend who was in Seoul visiting family and we both shared a moment of serenity. After that, I was greeted by all of our friends from the community on the train and she took off at 1:00 AM to get to our place before leaving to eat. We spent the rest of the lunch together (we didn.t.t have much time due to the lunch breaks and travel time), and we walked into the front of our living room and we all enjoyed ourselves. I have seen some of my friends and family during that one night, but not many of them in this country. We had no idea what to expect until we were on the train together. In other words, we saw the same love between us, but with different people. Even our family members! So I can hardly describe how I felt as we chatted, drank together, enjoyed ourselves, watched people, waited for each other and finally spoke to each other for the first time.We would usually meet, say hello, give a handshake, and then we would have a chat. I believe one of my friends was the only person who didn’t immediately start crying and we ended up going off together before one final hug. It was amazing to come back together after so long. I am still talking to her for the first time since the first time I met her. You can feel it now when I say, “You are truly the coolest couple I have met yet.” We had such a sweet time talking through each other. While I have been away from Japan, I have taken on the responsibility of being the best single person I have ever met and a part of the future of Korea.
Not only are many of our Chinese friends here, but China is a very important place for the future of Korea and the future of the whole nation. I hope that this kind of friendship will last for five years and that it can unite the whole Korean nation.