Winstation Troubleshooting Reference Guide
WINSTATION TROUBLESHOOTING REFERENCE GUIDE
Cutting Tickets in the Wrong Place:
Unload tickets
Go to Diagnostics
Instant Ticket Database
Update Instant Ticket Database
* Please remind retailer that the database has to be updated before loading tickets to avoid any potential cutting problems
Not Cutting Tickets at All:
Diagnostics
Burster
Park Bursting Blade
Choose Row tickets are in (1-5)
Screen Message “Instant Tickets Only”
Verify there is paper
If paper is present make sure paper roll is loaded properly and is correctly mounted
If paper is there and mounted properly
Go to
Diagnostics
Shut down/Restart
Restart Software
Screen Message “System out of Service”
Remove cashbox and bill validator and replace
If this does not clear message
Shut down terminal and reboot
Terminal Shutting Down on its own
Check GFI connection behind Winstation
Make sure amber power light is on
If not hit reset
Verify blue light is on behind PC and green light is on UPS. If not turn both units on. If still black screen..
Reboot UPS (hold power button down until green light goes out then push the button to turn back on)
Tickets Will Not Dispense
Make sure tickets are present
Unload/load book
Park Burster
Takes Money but Ticket Does Not Drop
Verify button has been fully pressed
Make sure ticket has not fallen inside the cabinet
Make sure

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