Ilang Beses Dapat Umupo Sa Maligamgam N Tubig?
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6. Mapping theServiceCycleand theAt¬tributesList
Mapping the service cycle helps to identify and dis¬cover all of the important processes of an activity. Re-garding an activity with high user contact, the service cycle analysis of fast food, from the customers arrival to his or her departure, presents a set of attributes at each step in the process. For the mapping and analysis of the activities, the authors used direct observation and tried various restaurants listed, as well as used literature basis (NICK and HOWARD, 1998; BOJAN¬IC, 2007; BOURANTA et al, 2009). Figure 2 shows the most important stages in the fast food service cycle
Source: research
For each activity in the service cycle, the attributes that the authors found relevant were listed, without any previous screening. Supported by attributes present in the studies shown in Table 1, a set of 45 variables was consolidated and systematized. The consolidation reflects an articulation between the analysis of the service cycle and the moments of truth.
6. Mapping theServiceCycleand theAt¬tributesList
Mapping the service cycle helps to identify and dis¬cover all of the important processes of an activity. Re-garding an activity with high user contact, the service cycle analysis of fast food, from the customers arrival to his or her departure, presents a set of attributes at each step in the process. For the mapping and analysis of the activities, the authors used direct observation and tried various restaurants listed, as well as used literature basis (NICK and HOWARD, 1998; BOJAN¬IC, 2007; BOURANTA et al, 2009). Figure 2 shows the most important stages in the fast food service cycle
Source: research
For each activity in the service cycle, the attributes that the authors found relevant were listed, without any previous screening. Supported by attributes present in the studies shown in Table 1, a set of 45 variables was consolidated and systematized. The consolidation reflects an articulation between the analysis of the service cycle and the moments of truth.
6. Mapping theServiceCycleand theAt¬tributesList
Mapping the service cycle helps to identify and dis¬cover all of the important processes of an activity. Re-garding an activity with high user contact, the service cycle analysis of fast food, from the customers arrival