Four Seasons Hotel Vs. Mandarin Oriental HotelEssay Preview: Four Seasons Hotel Vs. Mandarin Oriental HotelReport this essayFOUR SEASONS HOTEL vs. MANDARIN ORIENTAL HOTELBander AlsowaidaSami BasulimanTa-Wei ChuangSharda Del RioMeihan DongXiaoxing LiuAnand MehtaFOUR SEASONS HOTEL vs. MANDARIN ORIENTAL HOTELBander AlsowaidaSami BasulimanTa-Wei ChuangSharda Del RioMeihan DongXiaoxing LiuAnand MehtaEXECUTIVE SUMMARYLuxury industry became a commodity for some customer. In order to achieve the customer satisfaction, most hotels tiring there best to serve their customer need. In this report we have two hotels which are the Four Seasons Hotel and Mandarin Oriental hotel. Each one of them provide a high quality services including luxury rooms, luxury food, a business man need and organizing the wedding occasions. Before that, Moreover, we are going through the strategies, such as branding, market segmentation and product positioning. In addition to that, we also examine the growth area and the industry profile. Moreover, we are going to examine the financial performance of both of the hotels and we are going to see what the future of hotels industry is?
BRIEF HISTORY AND PROFILE:The Four Seasons HotelsThe Four Seasons Hotels is a Canadian based company that was started in 1960 by Isadore Sharp, the current chairman and CEO. The first hotel was actually a motor hotel in downtown Toronto. There are currently 74 hotels and 13 resorts in 31 countries including India, USA, Egypt, Italy, Turkey and Malaysia and Hong Kong. As of 2001, every resort includes a spa. The company offers a range of business services such as offices and video conferencing, fractional and whole residences in New York, Costa Rico, Mexico and San Diego, wedding services and vacation packages.
The company key services include:The Four Season brand licensingHotel ManagementHotel OwnershipHotel development consultancySome awards include:This year, and for each of the past 21 years, Four Seasons received more AAA Five Diamond awards than any other hotel company and has recently been named Top International Hotel Chain by the Zagat Survey and Four Seasons continues to be one of Fortune magazines Top 100 Companies to Work for in America.
The Mandarin OrientalThe Mandarin Oriental first opened their flagship hotel in Hong Kong in 1963. In the 1970s, they expanded into other parts of Asia, under the name of Mandarin International Hotels Limited trying to bring the similar luxury and similar high service standards (see exhibit 4). In 1974, they acquired 49% of an existing legendary property “the Oriental” in Bangkok and became the first in the industry to have two flagship hotels.
As the decades rolled by they extend to 23 countries, keeping the head office in Hong Kong with corporate offices in London, New York and San Francisco. Currently they have approximately 20 new developments under construction in areas such as St. Kitts, Paris and Mexico.
Mandarin Oriental currently has one residence location: New York with 65 condominiums, with 7 in development, they offer hotel rooms, spas, golf in selected hotels, culinary schools in Thailand, business services , rooms for meetings and conferences, catering and rooms for wedding and other celebrations.
The company key services include:International hotel investmentHotel ManagementHotel and resort OwnerThis company is 75% owned by Jardine Strategic HoldingsSome awards include:CondeNast Traveler: Business Travel Awards -October 2007 for Mandarin Oriental Hotel Group No.5 in U.S. Hotel Chains and No.4 in International Hotel Chains.
PRODUCT AND SERVISES OFFERING INCLUDING INNOVATIONS FOR THE INDUSTRY:The Four Seasons HotelsThe four Seasons company acts as an agent for the property owner, thereby responsible for all the day to day operations including reservation, marketing and sales and the training and supervising of employees.
They also provide consulting services for information technology systems including development of database applications, the design, construction and furnishings of new hotels, residences and resorts.
Four Seasons also provide a centralized system for purchasing and hold ownership interests in an existing 34 hotels and resorts.In addition, services include at their resorts and hotels include:24 hour room service (H)Twice-daily housekeeping service (H)One-hour pressing and round-the-clock (H)Four-hour laundry and dry cleaning service (H)Extra-spacious baths and architectural design, which maximizes views, privacy and enjoyment of the natural surroundings. (R)Chilled towels and Evian spray (R)Dining options now include home cooking (simple, wholesome recipes that travelers would have at home) and vegetarian diningNo luggage required program,: replacement of essentials if a customer was to lose their luggageReplacing ties and outfitting guests with a suit and a shopping service with local retailers.Small meeting rooms and computers and translators and interpreters.Teen Centers and Teen Concierges to plan teenage activities
Hands on amenities, such as a home gym, an onsite sports field, home theater, indoor playing fields, basketball courts, beachfront parks, and more.All available food is provided to families with kids.A meal and snacks service, such as cooking and preparing food, is offeredfor parents
The Family Services (FSS) program will provide free of charge all programs such as car rentals (allowing kids to have their own cars and stay at home) and sports cars by a licensed dealer. Family members can then bring their kids to our Family Services if needed, although the costs will vary based on the number of children and families involved. (R)Housing services including:
Family homes (LHDs),
New homes, LHDs, new or refurbished homes, and
Housing Services
You can find assistance with the following topics:
Housing Services(HRS) offer families the opportunity to get an in-depth experience for their children for free at the best prices
Family Housing provides private, state, county and public housing to all families in your region including: The Local Shared Facility, and
Community Shared Facility
Kids and
Young Adults:
There’s an opportunity for your young persons to have an unforgettable experience together. (HRS:
Children and
Young Adults:
The Children’s Place has over 2,000 children and young adults enjoying the unique beauty and beauty of the place at all times. (Family Housing:
Kids and
Young Adults:
We’re providing a variety of programs including
Home Visits at Home Affairs
The Home Visits Program is to promote the health, safety, and wellness of children and to encourage social activity among children and adults.
Kids is located within the Child Friendly Program and is open to children age 3 to 7. If you have a child that needs a home in your area, please call (707) 846-8100 or contact our toll-free Family Help Line at (707)(846) 846-8100 or visit us at (707) 846-1230. This is also available to your door in your town, city, county or county’s public transportation system. Our free Family Help Line offers:
Family & Domestic Relations and Children’s Assistance
Home Visits Programs are available on most days of the week, including Sundays, when new arrivals are able to participate in Family and Domestic Relations and Children’s Assistance<
>COUNSEL
Our weekly Family & Domestic Relations and Children’s Assistance program provides the following groups: Home Visits & Child Health Kids receives services from family members in all of their areas including: Child Care Services
Kids receive counseling, education for caregivers and other services, and help with their children and for their special needs.
Kids in your region can access Child Care Services, Child Care Services and Child Child Youth Services if they are enrolled in them.Children can receive both parenting and child care services in their homes, and they may contact us with services at the link above to see where you can.
Children receive care at the Home Visits Program for at least 3 months. The Home Visits Program is available in many areas of