Module Title: Undergraduate Study and Research Skills.
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[pic 1][pic 2][pic 3]Student Name: Dilip YogiStudent ID: NP03A180312Module Code: UFC02Module Title: Undergraduate Study and Research SkillsModule Leader: Ms. Tara Devi Subedi / Dr. Phanida SaikhwanCoursework Type: IndividualSubmitted Date: 25th January, 2018Managing Public Issues and Stakeholder Relationships             Key pointsPublic issuePerformance-expectation gapExpect of stakeholdersFactors of company priories.Stake holders expectationWhy emerging public issue is risk and opportunity?Factor of company priorityRecent example of public issues                                                                                                                                       Notes                                                Public issuesIssue of mutual concern to organization and stakeholdersGap between what firms want to do or doing and stakeholder expect. A gap between firms wants and expects of stakeholders in emergence of new public issue as of child labor in IKEA is known as performance expct gapCompany faces many public issues, some of them are emerged for long term, others emerged suddenly and some are predictable while others are unexpected.Mix of people’s opinion, attitudes, and beliefs.Risk-Issues that firm do not anticipate, plan for effectively can hurt.Opportunity-understanding and responding to changing expectation is important.Society’s expectations are high.Issue is relevant to business.Climate changeExecutive pay and bonusesFood safetyPrivacy         SummaryPublic issue is issue of mutual concern to organization and its stakeholders like climate change, privacy etc. they present risk but also present opportunity.          Key Points                                                            Notes              Public Issue     Performance expectation gap in figure.                                              Issue of mutual concern of an organization.As Social issue. Gap between what firms wants, doing what expert.[pic 4]                   Key pointsEnvironmental analysisEnvironmental intelligenceRadar 8 different environment manager must follow   Customer environment Competitor environment     Economic environmentTechnological environment          Social environment      Political environment          Legal environmentGeophysical environmentCompetitive intelligence                                                                                                    Notes                                  Environmental analysisMethod use to gather information about external issue and trend to develop strategies.Acquisition of information gained by analyzing environments effecting organizations.Instrument that uses microwave radiation to detect distant object.[pic 5]Includes demographic factors like gender, age, marital status etc.Includes information on numbers and strength of organization’s competitor.Includes information about costs, prices, international trade, and other feature of economic environment.Includes development of new technologies and its applications.Includes cultural patterns, values, beliefs, trends and conflict.Includes structure, process, and action of all level of government.Includes patents, copyright, trademarks, consideration of intellectual property.Relates to awareness to organization’s facilities and operations.Systematic and continuous process of gathering, analyzing, managing external information of competitors.            Summary8 radar screen (customer, competitor, economic, technological, social, political, legal, geophysical environments) manager must learn to look outward.

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