It Project Management
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CONTENTS
THE SOFTWARE QUALITY FOCUS
QUESTION 1: SELECTED EXERCISES
Exercise 11 Project Tracking
Exercise 12 Risk Assessment
Exercise 13 Refining your project plan (using software)
Exercise 14 Initiating
Exercise 15 Planning
Exercise 16 Executing
Exercise 17 Controlling
QUESTION 2: THE NORTHWEST AIRLINES CASE STUDY
REFERENCE
APPENDIX – FLYDRAGON PROJECT PERT CHART
Figure List
Figure 1 Calendars of Project FlyDragon
Figure 2 Tracking Gantt Chart of Project FlyDragon
Figure 4 ResNet 1996 Application Development Gantt Chart
Figure 5 ResNet 1996 Office Implementation Gantt Chart
Figure 6 Simple and Unfriendly Interface of NWAЎЇ PARS
Figure 7 ResNet Project Team Organization Char
Figure 8 The friendly and flexible Interface of ResNet deliverable (output)
Figure 9 Selling Impact of ResNet
Figure 10 FlyDragon Project PERT Chart
Table List
Table 1 McFarlan Risk Questionnaire of FlyDragon Project
Table 2 List of ResNet Project Leaders (Managers)
Table 3 Action list of the project manager and senior management in project initiation
Table 4 The Cost contrast between four types of airline tickets sales
Table 5 The major reasons for choosing a site
Table 6 Weekly Status Report of FlyDragon Project
Table 7 List of quality management related issues
Table 8 The Three ResNet Projects (three phases)
Table 9 ResNet Benefits review made in 1996
The software quality focus
Question 1: Selected exercises
Exercise 11 Project Tracking
Begin organizing your project files by making decisions on the relevance of materials and make some estimates for tracking your project. Refine your project plan.

To estimate, tracking and refine the project plan, there are a lot of files can be used, include illustrations and reports. Here, after WBS (Work Breakdown Structure), we use Calendars, Network Chart, Critical Path, Gantt Chart, PERT, especially Tracking Gantt Chart after WBS (Work Breakdown Structure), and use rate of progress management report. They can further carry out each work package to concrete date, and establish a baseline to allow further tracking, then the project can be refined at this phase. Here noticeable is, register actual progress in schedule regularly, is the chief guarantee for project progress tracking. The project managers should not only insist their staff register actual progress, but also have accountability to ensure whether the registers are truth. Otherwise, the project would have high possibility that get into trouble.

For this project, the WBS (both in Tabular Form and Chart), Network Chart, and Critical Path have issued in Assignment I; the Calendar and Tracking Gantt Chart will been showed here, and the Gantt Chart and PERT will been showed in Exercise 13.

Calendars:
Figure 1 Calendars of Project FlyDragon
Tracking Gantt:
Figure 2 Tracking Gantt Chart of Project FlyDragon
Exercise 12 Risk Assessment
Prepare a Risk Assessment for your project, using the abridged format in the example below. See p277 and the Dayton Tire Co use of McFarlanЎЇs risk questionnaire. Determine the abridged

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