Em 6120: Input, Outputs and Process of a Standard Gas Station
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[pic 1]EM 6120Assignment 2: Inputs, Processes and Outputs for a Standard Gas StationSubmitted by:Siddharth Naik and Partha Saradhi ReddyOn 9/24/2014Abstract: This report focuses on the inputs, processes and outputs involved in the setting up and functioning of a standard gas station. The report is divided into two sections. The first section lists all the inputs, processes and outputs; in all, there are fourteen (each input being followed by its corresponding process and output). Whereas the first five columns in this table focus on setting up and thus managing the gas station, the next nine columns focus on the output of customer satisfaction.Section 1: Inputs, Processes and Outputs for a Gas StationTable 1: Inputs, Processes and Outputs for a Standard Gas StationInputsProcessesOutputsPlanning for InvestmentPurchasing or Leasing a placeSetting up the Gas StationChoosing an Oil CompanySigning for a franchise for a certified gas (shell, for example)Finally, a Shell Gas StationOrdering storage items in which inventory has to be placed (racks, refrigerators, etc.)Installing and arranging these storage items in the storeGas Station is ready for setting up the groceryUtilities for running the store Subscribing for all the required public utility servicesStore is all set for utilitiesOrdering a Billing machineUnpacking and installing the machine/s along with a scannerGas station is ready for billingOrdering cold beverages and grocery in bulk (in bundles)Unpacking and stocking the ordered groceries in racks, and cold beverages in refrigeratorsCustomer is ready to pick the product of his/her choiceBuying Cigarettes from a retail store such as Sams Club, Costco, etc.Organizing the bought cigarettes behind the counterSelling for customers who are 18 and aboveTaking “Gas Prices” into accountMonitoring the latest gas prices decided by the stateDisplaying the updated gas pricesSubscribing with a Security Systems agencyInstalling the required security systems (video cameras, motion sensors, etc.)Gas Station is securedOrdering an ATMInstalling the ATM outside the gas station store and maintaining it regularlyCustomer using the ATMOrdering gas from the oil companyGas being brought by the oil company with tanker trucks, and being filled in the gas station pumps Customer purchases gas at the gas pumpsOrdering a coffee machine and accessories, and setting it up in the gas station Regularly filling the machine with coffee and/or other hot beveragesCustomer is able to help himself with coffee Planning for specific grocery items to be kept near the billing machine Arranging those items in a way that will attract customers’ attentionCustomer picks the item/s just before billingInstalling a lottery machine Lottery machine is installed and maintained by Michigan lotteryGas station is ready with different games for the customers Section 2: Brief Explanation of all of the above Inputs, Processes, and Outputs
Input: Planning for InvestmentThis is the first process in installing a gas station. The first requirement that the owner must have is “capital.” Only if the person has the adequate capital can he/she think of investing it in a gas station. The input, thus, would be capital and its corresponding process would be to find a desirable location in the city and thus go with purchasing or leasing the place. Once this is done, the gas station can constructed and will finally be ready to serve the customers. Choosing an oil company A gas station needs to sign a contract with an oil company in the United States. Examples of oil companies include Shell, Marathon, Citgo, Speedway, etc. The input will be selecting an oil company of choice. Once selected, the next process is to sign a franchise so that the gas received will be certified. After all this has been done, the gas station will come under the particular oil company with which it has signed a contract (for example, if it has a contract with Shell, it will be a Shell gas station). Shell will, therefore, regularly provide gas to the gas station, and ultimately, this gas will be available to the customers. Input: Ordering items in which inventory has to be placed (racks, refrigerators, etc.)Every gas station is accompanied by a grocery store. The grocery store must be well-built, organized and must appear pleasing to the customer. For this, the store must have all the storage facilities such as racks for storing the grocery items, refrigerators for storing cold beverages, small racks for storing cigarettes, etc. Once this is done, the required items (inventory) must be ordered on a regular basis by the respective vendors. The input in this case would, thus, be the process of ordering the items, the process would be arranging and setting up the items in their respective places and the final output is the gas station being ready with groceries so that the customers can come and do their shopping. Input: Utilities for running the store Utilities are required to run a gas station. Examples of utilities include electricity, heat, and trash. In order to set up the utilities, the gas station should subscribe with the required utilities agency; for example, for getting electricity, it should subscribe itself with the required public utility service operating in that region. Once the gas station has subscribed itself with all the utility services, it is all set to operate. Input: Ordering a Billing MachineAll the items that are checked and billed at the gas station by the customers are done so at the counters. For this, the gas station must set up the required number of billing machines inside their store along with having a person for each billing machine to operate it. The input would be ordering the billing machine/s for making its purchase. Once ordered and purchased, it needs to be unpacked and installed in a particular place/s along with a scanner. After all this is done, the gas station is finally ready for executing the billing process with the customers as they arrive.