The First Topic We Are Going to Touch on, Are the Symptoms
The first topic we are going to touch on, are the symptoms. The following contents will analyze the outrigger Hotels and Resorts current information technology and information system. Our group based this analysis of six important symtoms on operational conditions, which outrigger Hotels and Resorts exists now. Firstly, condos belonging to Outrigger Hotels and Resorts are primarily designed as vacations homes for tenants. However, they lack several important requests from a variety of customers. Since much of the clientele are people coming in for business and extending the trip into a vacation, catering to the business professional should be important. Outrigger only provides little office or staging space for management companies to manipulate. Hence, making it an inconvenience to handle business there. In regards to vacationing, they also lacked some basic services such as food, beverage, room service, laundry, and daily maid service. Putting somewhat of a hamper on the vacation experience. A second symptom is that Outrigger changed its original mission, after being successful, deciding to focus on middle class travelers. Outrigger decided not to show emphasis on loyal customers, and instead catered to one-time leisure travelers. Thirdly, outrigger was still relying on the traditional system of faxing. Since this was the main method of making a reservation, the entire system became grossly inefficient. As Outriggers grew larger and larger, there were many different locations that any one reservation could be made at, instead of a central hub. This made the entire process complicated as each reservation needed to be communicated between all sites. This leads directly into our next symptom of having expansion too rapid for the companys IS infrastructure. Outrigger hotels began on several of the most popular beaches of Hawaii, and was very successful. The issue arose when hotels were built internationally in places such as Thailand, China, Fiji, and Australia. The fifth symptom is that Outrigger outsources much of its business to websites. These ties with websites would be fine if the focus wasnt solely on websites. Aside from companies like Hotels.com and Orbitz.com, there is no other source of advertisement. Lastly, Now that Outrigger is an international company and it has many hotels around the world, the IS infrastructure needs to be updated. The main IS managing system, Stellex and Stellex 2.0, was for one outdated, and not set up to handle the workload that soon became the norm. The issue during this time was that Outrigger was opting not to upgrade the IS system.
The next point we will touch on is the diagnosis of the problem at hand. Based on the symptoms stated above, we have diagnosed Outrigger in the following six points:
Imperfection of infrastructure: Due to the fact that the condos were firstly designed mainly as vacation homes for the guests, rather than business ventures, there ended up being