Essay About Opportunity Identification Process And Identification Of Functions

Offshore Outsourcing
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TABLE OF CONTENTS
CHAPTER 1: THE PROBLEM DEFINED …………..…………………………….. 6
Background Statement ..………………………………………….………. 6
Purpose of the Study..…………………………………………………………8
Research Questions ………………………………………………………….9
Definition of Terms ……………………………………………………………9
Limitations of Study …………………………………………………………..10
CHAPTER 2: LITERATURE REVIEW…………………………………………..….11
Introduction …………………………………………………………….…..…11
Why India? ……………………………………………………………………14
Identification of Functions to Outsource …………………………………..14
Economic Impact …………………………………………………………….18
Advantages and Disadvantages ………………………..………………….19
Current Off-shoring Political Climate ………………………..……………..20
CHAPTER 3: METHODOLOGY ………………………………………………..… 23
Data Collection Method .………………………………………….…….…. 23
Data Analysis Method ..……………………………………………..………24
CHAPTER 4: DATA ANALYSIS ……………………………………………..…… 25
Introduction………………………………………………………………..…25
Opportunity Identification Process ………………………………….…… 27
Financial Impact ………………………………………………………….…39
CHAPTER 5: SUMMARY, CONCLUSIONS, AND RECOMMENDATIONS …42
Summary …………………………………………………………………….42
Conclusions …………………………………………………………………44
Recommendations …………………………………………………………45
REFERENCES ……………………………………………………………………..47
LIST OF FIGURES
Figure
Page
1
Guidelines For Answering Filter Questions ……………….. 28
2
Opportunity Identification Decision Tree …………………… 29
LIST OF TABLES
Table
Outsource/Off-shore Filter 1 Questions and Ranking ..…. 30
Outsource/Off-shore Filter 2 Questions and Ranking .….. 31
Outsource/Off-shore Other Questions and Ranking ..…… 31
Summary Good/Strong Candidate Composite Score ..…. 38
Annual Financial Impact Per Functional Transfer Equivalent (FTE) and Per 100 FTE’s ……………….….… 39
CHAPTER 1: DEFINITION OF PROBLEM
Background Statement
The Business Process Outsourcing (BPO) market is relatively young and growing at a rapid pace. Forrester Research estimates that 3.3 million U.S. jobs and $136 billion in wages could be moved to