Management Information Systems – Zappos Case
A Management Information Systems class administered a case study on Zappos and how theyre technologies work.
Discussion Questions:
What was the business of Zappos and what were its critical success factors (CSF’s)? [list]
Business Processes
Financial/Accounting Management
Human Resources
Order Fulfillment
Website Management
Procurement
Critical Success Factors
Number of products available
Timeliness of delivering products
Convenience of ordering
Fully functioning website
How did information management and information technology enable each of the critical success factors listed in Q1? [employ a table]
IM or IT enabled..
Number of products available
Managing information helped this process because in order to offer the plethora of shoes Zappos does, they all must be cataloged and indexed so the customer can see what is available to order and they also must be purchased from a variety of suppliers
Timeliness of delivering products
The same way amazon operates their warehousing, is the way in which I assume zappos operates. They use technology to continue to streamline their process of products coming off the shelf and getting to the correct customer at the correct time
Convenience of ordering
Functionality of the website and the channels the customers (doesn’t) navigate enable this process. Being able to sit down and use the internet is what brings convenience to the table
Fully functioning