Letter and Marking Scheme
Char Kue TiawNo 2212, Jalan TaktauMana,Taman Disitulah.11900, Bayan BelumLepas,Pulau Pinang.Apple Service CentreLot 26-28,7th Floor, East Wing,Queens Bay Mall,11900, Bayan SudahLepas,Pulau Pinang. 12th May 2015Dear Sir / Madam,Request for Replacement – iPhone Nano (Receipt Num: 2233445678)I purchased an iPhone Nano from your outlet 4 days ago. My receipt of purchase is mentioned above. I am having some major problems / issues with the product. The issues are as follows:The screen freezes every 5 seconds – it is impossible to navigate around the phoneI have problems connecting to the internet – wifi as wellThe battery charge does not last longI am very disappointed with the product and I would like to request for a replacement. I would like to know more about the procedure in order for Apple to send me a replacement for the product that I have now. It would be most helpful if one of your staff could contact me regarding this matter.
My contact number is: 011 2345 66789Thank you very much for you time. I look forward to hearing from your outlet.Yours Sincerely,(Sign)____________(full name)MARKING SCHEMEContent : 8Language : 7Organization : 6Format : 4 __Total : 25Content(6-8)Points presented are relevant to task.Points are supported with good ideas, showing the student to be knowledgeable; matured in thinking; original in thought; critical and analytical.Points are also interesting and creative.(4-5)Most of the points are relevant to the task but content demonstrates that the student may not be as knowledgeable, matured, analytical and critical as the A1-A3 student.Points are suitable but not outstanding.Lacks critical thinking, originality and creativity.(2-3)One or two of the main points may be irrelevant to the task.Some ideas/details are not suitable.Points show a lack of understanding of the task.(0-1)Content is completely wrong or is so poor that it cannot be understood.Length of essay is too short to be evaluated.Points show no understanding of task.Language(6-7)Excellent mastery of grammar, spelling and punctuation; accurate, appropriate and broad range of vocabulary and sentence structure; a few minor mistakes.(4-5)Display good mastery of grammar, spelling and punctuation (some mistakes – not glaring ones); good and appropriate range of vocabulary and sentence structures.(2-3)Many problems with grammar, spelling, punctuation and vocabulary.Meaning can still be understood if the reader really strains to understand.(0-1)Have extremely poor or no ability to write in English.Proficiency is at beginner’s level.Organization(5-6)Paragraphs, main ideas and supporting details are organized in a very logical manner, with an introduction, the body and a conclusion.Sentences are coherent and cohesive.(3-5)Paragraphs, main ideas and supporting details are organized logically.Sentences are coherent and cohesive with some minor problems – a few mistakes in cohesion, coherence and use of transitions.(0-2)Major problems in organization, cohesion and coherence, poorly organized.Poor use or hardly any use of transition.Format(4)Conform to the format of letter/memo/report writing.No errors in conventions.(2-3)Some errors in the format/memo/email/report writing.(0-1)Not conformed to any letter/memo/email/report writing format