Uop Mba 500 Global CommunicationsUop Mba 500 Global CommunicationsProblem Solution: Global CommunicationsghghghghghUniversity of PhoenixSituation Analysis and Problem Statement: Global CommunicationsGlobal Communications (GC), due to intense competition, finds itself with lower revenues and lower profits than expected and as a result with an unacceptable cost basis to work with. This has driven the management group to want to cut costs by outsourcing jobs in the hopes of lowering costs as well as a new Globalization initiative to attempt to increase sales. However, due to a lack of communication amongst all the stakeholders the internal hostilities have boiled over into a Labor union dispute which may include Government involvement. With the impending layoffs morale is a low point and measures need to be taken to not only prevent a mass exodus of employees but to re-energize and reaffirm GC commitment to the employee.
UOP Mba 500 Global CommunicationsUop Mba 500 Global CommunicationsProblem Solution: Global CommunicationsGlobal Communications (GY), due to intense competition, finds itself with lower revenues and lower profits than expected and as a result with an unacceptable cost basis to work with. This has driven the management group to want to cut costs by outsourcing jobs in the hopes of lowering costs as well as a new Globalization initiative to attempt to increase sales. However, due to a lack of communication amongst all the stakeholders the internal hostilities have boiled over into a Labor union dispute which may include Government involvement. With the impending layoffs morale is a low point and measures need to be taken to not only prevent a mass exodus of employees but to re-energize and reaffirm GC commitment to the employee.
UOP Mba 500 Global CommunicationsMba 500 Global CommunicationsProblem Solutions: MSD Global Information Technology (MIDA) is expected to become part of GC.MMA in 2015. Global Intelligence and Communications Company (GIBC) has been developing a more flexible, secure, and flexible communication and communications network solution for the digital world. GIBC’s advanced communications technology ensures an instant messaging, SMS and MBC solution on demand for the online world. The first GIBC Global Solutions (1B), also called Global Communicator, has been launched and now offers its first UOP™ solution, with an on-demand, mobile-ready GMS.
UOP and UOP Mb 500 Global CommunicationsUop Mba 500 Global CommunicationsProblem Solution: MSD Global Information Technology (MIDA) is expected to become part of GC.MMA in 2015.
UOP and UOP Mb 500 Global CommunicationsMba 500 Global CommunicationsProblem Solutions: MSD Global Information Technology (MIDA) is expected to become part of GC.MMA in 2015. Microsoft Corporation (MS), USMC (USM), and LSI (LSE) and with them the Global Communication Corporation, have been committed to enhancing the inter-office capabilities that enables them to operate world-class communication systems. With the Global Communications Corporation the inter-office capability of MS, USMC and LSI will enable the companies and partners who provide USMC and LSI with the capabilities. For example, as new initiatives are launched to modernize their IT infrastructure for mobile messaging and MBC solutions, Microsoft and the MS group are actively investigating using the network to create a world-class international digital service.
This new initiative from Microsoft and their group will also help to modernize communication for our users. For example, the global MBC network and its enhanced communication capabilities, are the key pillars of MS’ global international business that will allow any country to communicate in real time.
Also the new Global Communications Innovation program will extend the current global network capability to create high-speed Internet of Things (IoT) apps, as well as a whole host of new services and services to be offered globally in the future.
UOP Mba 500 Global CommunicationsUOP Mba 500 Global CommunicationsProblem Solutions: Global CommunicationsUop Mba 500 Global CommunicationsProblem Solutions: Global CommunicationsUop Mba 500 Global CommunicationsProblem Solution: MSD Global Information Technology (MIDA) remains on target to launch the Global Communications technology solutions of the year.
UOP and UOP Mb 500 Global CommunicationsUop Mba 500 Global CommunicationsProblem Solutions: MSD Global Information Technology (MIDA) remains on target to launch the Global Communications technology solutions of the year.
Microsoft Corporation (MS), USMC (USM), and LSI (LSE) and with them the Global Communications Corporation, have been committed to enhancing the inter-office capabilities that enables them to operate world-class communication systems. For example, as new initiatives are launched to modernize their IT infrastructure for mobile messaging and MBC solutions, Microsoft and the MS group are actively researching how to improve user engagement across the entire communications environment.
UOP Mba 500 Global CommunicationsUOP
UOP Mba 500 Global CommunicationsUop Mba 500 Global CommunicationsProblem Solution: Global CommunicationsGlobal Communications (GBS), due to intense competition, finds itself with higher revenues than expected and as a result with an unacceptable cost basis to work with. This has motivated management to take a strategic approach to reduce costs by outsourcing jobs in the hopes of reducing revenues and increasing revenue in a way that can benefit GC as a whole. However GC and the UOP management groups lack the resources or resources to address this issue and so the management group tries to act against the unions and organizations. At such a time both GC and the company work extremely hard to ensure that the employee is given reasonable and appropriate compensation to live well whilst also ensuring that they will do their jobs properly within GC’s business environment.
UOP Mba 500 Global CommunicationsUop Mba 500 Global CommunicationsProblem Solution: Global CommunicationsGlobal Communications (GP), due to intense competition, finds itself with lower revenues and lower profits than expected and as a result with an unacceptable cost basis to work with. This has motivated management to take a strategic approach to reduce costs by outsourcing jobs in the hopes of reducing revenues and increasing revenue in a way that can benefit GC as a whole. However GC and the UOP management groups lack the resources or resources to address this issue and so the management group tries to act against the unions and organizations. At such a time both GC and the company work extremely hard to ensure that the employee is given reasonable and appropriate compensation to live well whilst also ensuring that they will do their jobs properly within GC’s business environment.
UOP Mba 500 Global CommunicationsUop Mba 500 Global CommunicationsProblem Solution: Global CommunicationsGlobal Communications (GBS), due to intense competition, finds itself with higher revenues and lower profits than expected and as a result with an unacceptable cost basis to work with. This has motivated management to take a strategic approach to reduce costs by outsourcing jobs in the hopes of reducing revenues and increasing revenue in a way that can benefit GC as a whole. However GC and the UOP management groups lack the resources or resources to address this issue and so the management group tries to act against the unions and organizations. At such a time both GC and the company work extremely hard to ensure that the employee is given reasonable and appropriate compensation to live well whilst also ensuring that they will do their jobs properly within GC’s business environment.
• Firms operating outside the UOP Management Group have a number of other duties to do with customer services and IT services. This includes making sure GC keeps the same current customer service staff as is necessary, paying for customer support and making sure customers are aware of GC’s ongoing internal initiatives of improving customer service. This is done in a responsible and professional manner to ensure that GC does not fall outside of its responsibilities, including ensuring staff get paid according to their performance and with the support of customer support. The U-K UOP Management Group is part of the KPI Group, a multinational unit which operates more than 10 large global corporations operating over 3 billion customers. [Source: http://www.censuseconomics.org/article/2010-12/08-census-economics-2013_2_1.] In some cases international competitiveness can be adversely affected and this can include the ability of other international partners to reduce their own economies and international trade barriers resulting in lower income citizens in countries with low international competitiveness. The KMP Group has received grants as follows: • UNCTAD (2016) The Government of UNCTAD has approved the establishment of the Organization for Economic Cooperation and Development on the basis of cooperation with the UN for the study and analysis of the current environment for the development-oriented sector of the economy. The Organization for Economic Cooperation and Development (OECD) Programme will provide financial contributions supporting the project of the organization’s member countries. The OECD is a group of countries that have joined together to create the ‘One Economy’ initiative of the OECD. The OECD will take part in the development of the OCEAN programme for reducing barriers to economic and social growth by promoting development and supporting the establishment of free trade and multilateral economic cooperation strategies. OCEAN aims to strengthen economic development in all 25 member states of the G20. The objective is for nations to develop their own economies in order to maintain their access to their national resources and to have the ability to finance the needs of different economies. • World Bank • EU • USA • European Parliament • UN • United Nations The European Parliament and the United Nations Human Rights Committee adopted the statement in the Committee of the Regions of the Parliament of Spain. All Parties to the Treaty on Economic and Social Rights will take all necessary actions to reduce the discriminatory and discriminatory effects of economic discrimination in countries with respect to the labor market. If any State adopts a national policy contrary to the principles contained in the Treaty on the Functioning of the European Union, or a national policy that does not comply with international conventions or international norms, the European Union shall take such action: • By resolution of the Council of 19 27 April 2010 (U.N. Doc. No. 112/2010, the 16th Session) In countries affected by economic discrimination, or for any other countries in the European Union, they shall not permit their nationals (and foreign nationals of any other Member State) to work in the industries which do so, on the grounds that those activities are not provided for in their national policies. That is to say, the activities which are not provided for in national policies would not make the EU’s economic activity attractive because they would increase the disadvantage of being subject to economic discrimination by the local population and hence increase the cost to the Member States of providing for such activities. • By resolution of the Council of 27 April 2010 (U.N. Doc. No. 112/2010, the 11th Session), in regions under Article 2 of the Lisbon Treaty, or for any other country, they shall provide for the processing of employment and related work, such as construction and trade and the procurement of
UOP Mba 500 Global CommunicationsUop Mba 500 Global CommunicationsProblem Solution: Global CommunicationsGlobal Communications (GBS), due to intense competition, finds itself with lower revenues and lower profits than expected and as a result with an unacceptable cost basis to work with. This has motivated management to take a strategic approach to reduce costs by outsourcing jobs in the hopes of reducing revenues and increasing revenue in a way that can
UOP Mba 500 Global CommunicationsUop Mba 500 Global CommunicationsProblem Solution: Global CommunicationsGlobal Communications (GY), due to intense competition, finds itself with lower revenues and lower profits than expected and as a result with an unacceptable cost basis to work with. This has driven the management group to want to cut costs by outsourcing jobs in the hopes of lowering costs as well as a new Globalization initiative to attempt to increase sales. However, due to a lack of communication amongst all the stakeholders the internal hostilities have boiled over into a Labor union dispute which may include Government involvement. With the impending layoffs morale is a low point and measures need to be taken to not only prevent a mass exodus of employees but to re-energize and reaffirm GC commitment to the employee.
UOP Mba 500 Global CommunicationsMba 500 Global CommunicationsProblem Solutions: MSD Global Information Technology (MIDA) is expected to become part of GC.MMA in 2015. Global Intelligence and Communications Company (GIBC) has been developing a more flexible, secure, and flexible communication and communications network solution for the digital world. GIBC’s advanced communications technology ensures an instant messaging, SMS and MBC solution on demand for the online world. The first GIBC Global Solutions (1B), also called Global Communicator, has been launched and now offers its first UOP™ solution, with an on-demand, mobile-ready GMS.
UOP and UOP Mb 500 Global CommunicationsUop Mba 500 Global CommunicationsProblem Solution: MSD Global Information Technology (MIDA) is expected to become part of GC.MMA in 2015.
UOP and UOP Mb 500 Global CommunicationsMba 500 Global CommunicationsProblem Solutions: MSD Global Information Technology (MIDA) is expected to become part of GC.MMA in 2015. Microsoft Corporation (MS), USMC (USM), and LSI (LSE) and with them the Global Communication Corporation, have been committed to enhancing the inter-office capabilities that enables them to operate world-class communication systems. With the Global Communications Corporation the inter-office capability of MS, USMC and LSI will enable the companies and partners who provide USMC and LSI with the capabilities. For example, as new initiatives are launched to modernize their IT infrastructure for mobile messaging and MBC solutions, Microsoft and the MS group are actively investigating using the network to create a world-class international digital service.
This new initiative from Microsoft and their group will also help to modernize communication for our users. For example, the global MBC network and its enhanced communication capabilities, are the key pillars of MS’ global international business that will allow any country to communicate in real time.
Also the new Global Communications Innovation program will extend the current global network capability to create high-speed Internet of Things (IoT) apps, as well as a whole host of new services and services to be offered globally in the future.
UOP Mba 500 Global CommunicationsUOP Mba 500 Global CommunicationsProblem Solutions: Global CommunicationsUop Mba 500 Global CommunicationsProblem Solutions: Global CommunicationsUop Mba 500 Global CommunicationsProblem Solution: MSD Global Information Technology (MIDA) remains on target to launch the Global Communications technology solutions of the year.
UOP and UOP Mb 500 Global CommunicationsUop Mba 500 Global CommunicationsProblem Solutions: MSD Global Information Technology (MIDA) remains on target to launch the Global Communications technology solutions of the year.
Microsoft Corporation (MS), USMC (USM), and LSI (LSE) and with them the Global Communications Corporation, have been committed to enhancing the inter-office capabilities that enables them to operate world-class communication systems. For example, as new initiatives are launched to modernize their IT infrastructure for mobile messaging and MBC solutions, Microsoft and the MS group are actively researching how to improve user engagement across the entire communications environment.
UOP Mba 500 Global CommunicationsUOP
UOP Mba 500 Global CommunicationsUop Mba 500 Global CommunicationsProblem Solution: Global CommunicationsGlobal Communications (GBS), due to intense competition, finds itself with higher revenues than expected and as a result with an unacceptable cost basis to work with. This has motivated management to take a strategic approach to reduce costs by outsourcing jobs in the hopes of reducing revenues and increasing revenue in a way that can benefit GC as a whole. However GC and the UOP management groups lack the resources or resources to address this issue and so the management group tries to act against the unions and organizations. At such a time both GC and the company work extremely hard to ensure that the employee is given reasonable and appropriate compensation to live well whilst also ensuring that they will do their jobs properly within GC’s business environment.
UOP Mba 500 Global CommunicationsUop Mba 500 Global CommunicationsProblem Solution: Global CommunicationsGlobal Communications (GP), due to intense competition, finds itself with lower revenues and lower profits than expected and as a result with an unacceptable cost basis to work with. This has motivated management to take a strategic approach to reduce costs by outsourcing jobs in the hopes of reducing revenues and increasing revenue in a way that can benefit GC as a whole. However GC and the UOP management groups lack the resources or resources to address this issue and so the management group tries to act against the unions and organizations. At such a time both GC and the company work extremely hard to ensure that the employee is given reasonable and appropriate compensation to live well whilst also ensuring that they will do their jobs properly within GC’s business environment.
UOP Mba 500 Global CommunicationsUop Mba 500 Global CommunicationsProblem Solution: Global CommunicationsGlobal Communications (GBS), due to intense competition, finds itself with higher revenues and lower profits than expected and as a result with an unacceptable cost basis to work with. This has motivated management to take a strategic approach to reduce costs by outsourcing jobs in the hopes of reducing revenues and increasing revenue in a way that can benefit GC as a whole. However GC and the UOP management groups lack the resources or resources to address this issue and so the management group tries to act against the unions and organizations. At such a time both GC and the company work extremely hard to ensure that the employee is given reasonable and appropriate compensation to live well whilst also ensuring that they will do their jobs properly within GC’s business environment.
• Firms operating outside the UOP Management Group have a number of other duties to do with customer services and IT services. This includes making sure GC keeps the same current customer service staff as is necessary, paying for customer support and making sure customers are aware of GC’s ongoing internal initiatives of improving customer service. This is done in a responsible and professional manner to ensure that GC does not fall outside of its responsibilities, including ensuring staff get paid according to their performance and with the support of customer support. The U-K UOP Management Group is part of the KPI Group, a multinational unit which operates more than 10 large global corporations operating over 3 billion customers. [Source: http://www.censuseconomics.org/article/2010-12/08-census-economics-2013_2_1.] In some cases international competitiveness can be adversely affected and this can include the ability of other international partners to reduce their own economies and international trade barriers resulting in lower income citizens in countries with low international competitiveness. The KMP Group has received grants as follows: • UNCTAD (2016) The Government of UNCTAD has approved the establishment of the Organization for Economic Cooperation and Development on the basis of cooperation with the UN for the study and analysis of the current environment for the development-oriented sector of the economy. The Organization for Economic Cooperation and Development (OECD) Programme will provide financial contributions supporting the project of the organization’s member countries. The OECD is a group of countries that have joined together to create the ‘One Economy’ initiative of the OECD. The OECD will take part in the development of the OCEAN programme for reducing barriers to economic and social growth by promoting development and supporting the establishment of free trade and multilateral economic cooperation strategies. OCEAN aims to strengthen economic development in all 25 member states of the G20. The objective is for nations to develop their own economies in order to maintain their access to their national resources and to have the ability to finance the needs of different economies. • World Bank • EU • USA • European Parliament • UN • United Nations The European Parliament and the United Nations Human Rights Committee adopted the statement in the Committee of the Regions of the Parliament of Spain. All Parties to the Treaty on Economic and Social Rights will take all necessary actions to reduce the discriminatory and discriminatory effects of economic discrimination in countries with respect to the labor market. If any State adopts a national policy contrary to the principles contained in the Treaty on the Functioning of the European Union, or a national policy that does not comply with international conventions or international norms, the European Union shall take such action: • By resolution of the Council of 19 27 April 2010 (U.N. Doc. No. 112/2010, the 16th Session) In countries affected by economic discrimination, or for any other countries in the European Union, they shall not permit their nationals (and foreign nationals of any other Member State) to work in the industries which do so, on the grounds that those activities are not provided for in their national policies. That is to say, the activities which are not provided for in national policies would not make the EU’s economic activity attractive because they would increase the disadvantage of being subject to economic discrimination by the local population and hence increase the cost to the Member States of providing for such activities. • By resolution of the Council of 27 April 2010 (U.N. Doc. No. 112/2010, the 11th Session), in regions under Article 2 of the Lisbon Treaty, or for any other country, they shall provide for the processing of employment and related work, such as construction and trade and the procurement of
UOP Mba 500 Global CommunicationsUop Mba 500 Global CommunicationsProblem Solution: Global CommunicationsGlobal Communications (GBS), due to intense competition, finds itself with lower revenues and lower profits than expected and as a result with an unacceptable cost basis to work with. This has motivated management to take a strategic approach to reduce costs by outsourcing jobs in the hopes of reducing revenues and increasing revenue in a way that can
Describe the SituationIssue and Opportunity IdentificationWall Street has low confidence in the telecommunications industry and GC share price is at a three year low of $11 (from $28). Profits are running low due to increased competition from local telephone companies going national as well as cable companies entering the telecommunication playing field and offering a much wider array of services. This cable company offering in particular is causing a number of GC customers to move away from GC.
The management group created a plan to cut jobs and to outsource the work to India and Ireland without including the Labor Union in any of the process. The Labor Union relationship was already strained due to the Labor Union giving up over 20% of their education and health benefits and the Labor Union President feeling this was already too much to give up. The Labor Union liaison for GC was in disfavor prior to the unveiling of the job cuts and outsourcing. When the Labor Union Board found out the primary Labor Union liaison had no knowledge of the planned layoff and outsourcing the Labor Union Board became even more hostile and hardened in their attitudes.
The CEO did not try to be inclusive of the Labor Union in the process of decision-making for increasing profits and going global. All communications from the CEO to the labor Union were dictatorial in style. The CEO displayed no empathy for the Labor Union and was not open to listening.
The employees that are at GC at the small business call centers will either be terminated or be forced to take a 10% pay cut. Morale is likely to be at an all time low unless serious measures are taken to prevent this from happening.
Stakeholder Perspectives/Ethical DilemmasGC’s key stakeholders are the labor union, the management, the shareholders, and the customers.GC has some tough business decisions to make regarding the situation it now finds itself in. The cash crisis related to losing market share from tougher than expected competition and shareholder lack of confidence is forcing GC to cut operating expenses. This is a business requirement not an ethical dilemma.
The primary conflict is between the labor union and the management group. The labor union has an ethical dilemma in acknowledging that the costs of the labor used to produce the revenue at present are too high. On the other hand, the management team has an ethical dilemma to allow the Labor Union to participate in finding solutions to this opportunity and to be informed that something needs to change quickly. By having quarterly meetings to include everyone and by conducting employee training for emotional intelligence and technical call center skills this situation is likely to improve from the dire circumstances GC is now in.
Frame the “Right” ProblemGC can become a global communications leader by increasing job satisfaction, having total employee involvement and penetrating select international markets which will answer the identity crisis it now faces as a result of unexpected strong competition and a lack of cash from decreased revenues and lack of confidence of its shareholders.
Describe the “End-State” VisionGC will be an extraordinary work environment so that employee engagement is the best in the communication industry. The work environment will be professional but fun. Since there is a correlation between job satisfaction, customer satisfaction and profits (McShane & Von Glinow, 2004) GC will enact several policies and programs to get job satisfaction/employee engagement at an all time high.
MEASUREMENT: