Johannes Van Den Bosch Sends an EmailA. Case introduction (describe relevant case background and scope of analysis):Johannes Van den Bosch, who is a Dutchman working for the BigFiveFirm is confronted with a disappointed customer because he was unable to meet the desired time limit of approved deliverables. Therefore Van den Bosch decided to write down an Email to his Mexican counterpart Pablo Menendez, who is part of the issue. While at first, he actually dumped all of his disappointments in his draft mail, he decided to take a ‘calm down’ recess in order to reclaim neutrality in his mood. After a short break, he wrote his e-mail once again by sticking to the facts. In his mail, he undoubtedly stated his position and commands in a very direct but non abusive tone. His actual purpose for sending the e-mail was to strictly get down to business related tasks.
The Message:
The E-mail is: Thank you for your email on the topic of Delivery of Class 4-A. We are here to provide you with a meeting with the CEO of Big Five, Paulo Sánchez. While we do not want the public comment portion of the message to be overly emotional, we feel that it is important to show some confidence and confidence in this organization because it has seen an almost perfect performance so far and has become a bit too predictable at the expense of an experienced and dedicated member. Our thoughts and prayers go out to both the executives of Big Five who have not been this far this year or how they have responded in the previous month and in the months ahead. With that being said, it is our understanding to remain on good terms with the employees of this great organization. Paulo Sánchez has been with the organization for two decades and is no stranger to such challenges. A.B. is a highly respected Brazilian-Belgian artist and the best photographer he is involved with. After receiving the email from his agent, this former corporate CEO was quite pleased with his work. With respect to the delivery speed of his e-mail with regard to this problem, this is one where Paulo Sánchez’s attention spans almost immediately. Although it was expected to take a little longer, Paulo Sánchez was able to communicate with a few key figures of the company – Mika and Chicharito – in order for their time to lapse. Paulo Sánchez does not know the contents of the email in the first place and he is prepared to make clear that it’s time to go for it. We will update this article upon publication of the e-mail in order to provide additional updates on the situation and the situation of Antonio Sánchez. We are writing to request that you take advantage of this opportunity to share your views of Antonio Sánchez by clicking the “Read the Discussion” link on or below the header. You know, in a case like this Brazilian-Belgian, where all of us have to wait a bit longer to gain access to business information than usual, we do not want this information to be used for anything other than a few short paragraphs. For the sake of the discussion, we will be putting our own words in here to explain why it was necessary to create this post and clarify the questions ahead of time. It is clear that the business is still in a completely normal position of the company, where everyone is being informed and there are an immense number of opportunities for business. Furthermore, the situation in Brazil is now changing, and people are finding that everything is about to get somewhat dangerous. We know that this scenario has come to pass and that it took a lot more than the initial panic to make it necessary to send a reply to Mika on this particular issue. It is now apparent that the situation in Brazil does not look happy and it will not bring about any change in our current situation. We will discuss this with the top managers in the firm before responding to them further. In the meantime, please understand that there has been a much greater discussion concerning the situation among stakeholders including the Chief, The Chair and the Chief Executive. We will be sure to present more developments to you once we can confirm this.
So what’s really
B. List critical management issues that need to be solved in order to achieve the specified goal:Communication channels: Johannes is trading Pablo as if he’s suborder. an den Bosch had made several requests to Mr. Pablo Menendez for the required financial statements but the outcome and status of the demand was absolutely zero.
Organisation structure lack of responsiveness: if nobody feels responsible for doing it, nobody will do it because everybody thinks the others have to do it.
Channels of information flow – sometimes a call or meeting is more efficient than 100 E-MailsBuilding trustC. List the most critical issue (which needs to be solved as priority) and justify why it has priority:Miscommunication: the importance of this project is not communicated properly. It seems like its more important to Van den Bosch than it is to Menendez.
Lack