Motivation in Employees
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What is motivation? Motivation is difficult to explain and even harder to “turn on” in people. Webster defines motivation as “an act or process of motivating; the condition of being motivated; a force, stimulus, or influence: incentive or drive” (“Motivation”). It is most often the job of the manager to use motivation to drive its employees to accomplish acts which they normally would not have done. The study of motivation helps managers understand what prompts people to initiate action, what influences their choice of action, and why they persist in their action over time (Daft and Marcic 444). Over the years many theorist have studied the human condition of motivation, and learned various techniques to help managers figure out what makes employees seek to attain higher knowledge, wealth, prosperity, and happiness in their work.
One most noted theorist is Abraham Maslow; he carried out his investigations into human behavior and developed the hierarchy of needs theory. Maslow suggested that there are five sets of goals which may be called basic needs. These five are physiological, safety, belongingness, esteem, and self-actualization–that exists in a hierarchical order and can be compared to climbing a ladder. Once a lower level need has been fulfilled, the person seeks to fulfill the next higher level. This progression leads to self actualization as being the highest level (Daft and Marcic 447-49).
Another best known contributor to the behavior of individuals at work was Douglas McGregor. McGregor had an extensive background in management and consultation; he was also a trained psychologist (Daft and Marcic 37). In 1960, he published a book called, “The Human Side of Enterprise.” In his book he examined two models which he called Theory X and Theory Y.
The Theory X management assumes most people prefer to be directed, are not interested in assuming responsibility, and want safety above everything. Management attempts to structure, control and closely supervise their employees with no opportunity to fulfill themselves.
On the other side of the spectrum, McGregor developed Theory Y, which describes individuals behavior differently. This theory assumes people are not by nature lazy and unreliable. It forwards the notion, that people can be self directed and creative at work if properly motivated. It is essential for management to create an environment and culture where employees can display this behavior. The Theory Y also, affects the management of promotions and salaries and the development of effective managers. McGregor, in addition, seen Theory Y as conducive to participative problem solving. Once a manager that has a Theory Y mind set is willing to give their employees some freedom in completing a project, they will find that the participative approach to problem solving leads to much improved results. McGregor theorized that employees contribute to the organizations welfare, if they are treated responsible and valued as employees (“Three Basic Approaches”).
Over 50 years ago, a man named Frederick Herzberg had his own theory about employee job satisfaction. Herzberg interviewed a group of employees to find out what made them satisfied and dissatisfied with their jobs. His interviews revealed that there are two fundamental dimensions to job satisfaction: motivation and hygiene. Motivation factors include achievement, recognition, responsibility and job advancement. These are the job elements that fulfill individuals needs. Hygiene factors, on the other hand, do not motivate but can minimize dissatisfaction. Examples of hygiene factors include reasonable salary, interpersonal relations and good working conditions. These factors are associated with the employees environment. According to Herzberg, if a manager pays close attention to both of these factors; they will create good employee satisfaction (“Employee Job Satisfaction”).
Through the years, scientists have learned that there are two types of motivation: intrinsic and extrinsic. Intrinsic motivation is by far the better of the two because it motivates people to achieve goals from within themselves. People feel a desire or drive to do something, and they behave in ways to accomplish that. Extrinsic motivation is created from external factors outside of us that influence our internal needs, wants, and subsequent behaviors. Those external factors can include rewards, recognition, bonuses, promotions, and praise. When thinking in terms of motivating employees, a manager should try to help an employee make the connection between their inner drives to fulfill their personal needs and what that might mean in terms of working hard and smart on the job. When employees identify their own welfare with that of their employer, theyll naturally work harder (Bruce and Pepitone 2-4).
Why do organizations need motivated employees? Managers who are able to understand the importance of motivating their workers they will have a better chance of reducing the typical labor problems faced in todays work environment, for example, turnovers, absenteeism and low productivity. One recent study found that high employee motivation goes hand-in-hand with high organizational performance and profits (Daft and Marcic 445). Managers can use motivation theory and practices to help satisfy employees needs and at the same time encourage high work performance.
In order for managers to increase high performance in their employees, managers need to learn to interact with employees to make their work more efficient