It Project ManagerEssay Preview: It Project ManagerReport this essayIntroductionThis study examines several Internet policies and whether the communication of these policies to the user or customer of the service provided by a company providing a service or merchandise has significantly changed during a three-year period between 1999 and 2001. Five characteristics of these Internet policies were studied based on the published policies appearing on the Internet sites of these companies. These examined policies included statements regarding privacy, security, shipping, returns, and warranty. The primary focus of this study was to determine if Internet companies are concerned about providing their customers with the best possible service and at the same time addressing the above issues. One criterion used to measure these parameters was to see if these companies have made significant changes regarding the communications of their company policies during the three-year period of this study.
A two-factor test was established on these policy statements to see if the company’s policies and practices are still applicable. This test asked respondents to rate their expectations for Internet service provider in-store (ISP), customer’s location in the service provider’s store, and services they are offering. If the results showed no such improvement, respondents viewed the message as positive to these policies. However, if improvements were reported regarding the messaging technology, the negative results still remained, and only when the results were reported on how fast the new online communication technology is implemented. One of the main findings is that Internet companies are not concerned when customers are using their in-store and customer’s website to pay for online services. However, the results did not have such a strong influence on whether customers were actually satisfied with this service. Instead, the Internet companies that were concerned about not offering services to users were less concerned about this service. The study showed that customers are paying the cost of these new services. That is, if a company pays more for this type of service and they are willing to take more time to reach the consumer who is paying the fee and are willing to provide services that are at least as good as the services they are using, then the customer gets more. If the customer does NOT have a way to receive online messages and they pay more for this type of service for the price of service, they get not satisfied.
One aspect of the message technology is that customers would receive multiple messages from different people including the following ones. If one is using one messaging service it is possible that one cannot receive message when communicating with the other using the same system. Internet companies are concerned about this and have been working to address this issue. If a company did not address this issue with their corporate policy statements, then the results of this study indicated that no change in these matters occurred. However, this study has still raised issues about the company that has addressed this issue, which is to say, not using the service provided to customers the way it was previously implemented. The issue of communications of Internet policies and policies with different manufacturers and consumers has only become more important as more information is exposed about how the companies perform when the Internet is provided and the service is needed. So although this study may prove to be a strong step toward addressing these issues, these issues did not provide conclusive answers for the companies that are likely to decide to take the action on whether certain policies are likely to provide better service to customers. In that light, this study is not definitive as to whether these issues continue unless and until it changes the communications and service provider policy. The study could also be used to assess the effectiveness of the Internet company’s Internet services provider policy statement, which is the message which people sent. A different study looking at this topic will determine whether the company’s Internet policy statement is more comprehensive with the customer information they are giving them. The studies on this subject could also indicate that the Internet companies that are likely to decide to take action with the Internet policy statement can still make use of its Internet service provider policy. For example, the study could indicate that the companies that provide services to the consumer can still consider a better way for online information transfer. Another study looking at Internet policies on mobile is that of Yoni Labs, PPP. Google and Samsung have been working together to develop a mobile mobile service that they plan to offer for the next three years as well as a service for its customers. If the business of a company is concerned with the message technology but also is concerned about how that technology is used as its method of communication, then it can take the Internet company’s approach and use the same policy statements that are presented in other studies. The study should help decide whether there is an issue with these policies or not.
A two-factor test was established on these policy statements to see if the company’s policies and practices are still applicable. This test asked respondents to rate their expectations for Internet service provider in-store (ISP), customer’s location in the service provider’s store, and services they are offering. If the results showed no such improvement, respondents viewed the message as positive to these policies. However, if improvements were reported regarding the messaging technology, the negative results still remained, and only when the results were reported on how fast the new online communication technology is implemented. One of the main findings is that Internet companies are not concerned when customers are using their in-store and customer’s website to pay for online services. However, the results did not have such a strong influence on whether customers were actually satisfied with this service. Instead, the Internet companies that were concerned about not offering services to users were less concerned about this service. The study showed that customers are paying the cost of these new services. That is, if a company pays more for this type of service and they are willing to take more time to reach the consumer who is paying the fee and are willing to provide services that are at least as good as the services they are using, then the customer gets more. If the customer does NOT have a way to receive online messages and they pay more for this type of service for the price of service, they get not satisfied.
One aspect of the message technology is that customers would receive multiple messages from different people including the following ones. If one is using one messaging service it is possible that one cannot receive message when communicating with the other using the same system. Internet companies are concerned about this and have been working to address this issue. If a company did not address this issue with their corporate policy statements, then the results of this study indicated that no change in these matters occurred. However, this study has still raised issues about the company that has addressed this issue, which is to say, not using the service provided to customers the way it was previously implemented. The issue of communications of Internet policies and policies with different manufacturers and consumers has only become more important as more information is exposed about how the companies perform when the Internet is provided and the service is needed. So although this study may prove to be a strong step toward addressing these issues, these issues did not provide conclusive answers for the companies that are likely to decide to take the action on whether certain policies are likely to provide better service to customers. In that light, this study is not definitive as to whether these issues continue unless and until it changes the communications and service provider policy. The study could also be used to assess the effectiveness of the Internet company’s Internet services provider policy statement, which is the message which people sent. A different study looking at this topic will determine whether the company’s Internet policy statement is more comprehensive with the customer information they are giving them. The studies on this subject could also indicate that the Internet companies that are likely to decide to take action with the Internet policy statement can still make use of its Internet service provider policy. For example, the study could indicate that the companies that provide services to the consumer can still consider a better way for online information transfer. Another study looking at Internet policies on mobile is that of Yoni Labs, PPP. Google and Samsung have been working together to develop a mobile mobile service that they plan to offer for the next three years as well as a service for its customers. If the business of a company is concerned with the message technology but also is concerned about how that technology is used as its method of communication, then it can take the Internet company’s approach and use the same policy statements that are presented in other studies. The study should help decide whether there is an issue with these policies or not.
The use of the Internet is growing rapidly every year, due to the decrease in computer costs and the availability of free Internet access (Lechner and Hummel, 2002). This growth has been accompanied by increase in concerns from privacy advocates, consumers, and legislators regarding the guarantee of privacy on the Internet. Despite the increase in popularity of the Internet, a number of the Internet companies studied had gone out of business or are no longer offering online purchasing. The remaining companies, as well as others that were currently in operation, were studied to determine whether the communication of these policies has significantly increased.
Internet privacy: the current situation“Basically, right now, there are no legal guarantees of privacy on the Internet. Companies can and may attempt to get away with as much as they can,” states Andrew Shen, a policy analyst for the Electronic Privacy Center, based in Washington. “A lot of it is very invisible and a lot of it will pass under the radar of Internet users” (Shadid, 2001). US Senator John F. Kelly, Democrat of Massachusetts, recently mirrored Shens concerns when he said, “Too many online customers feel insecure about the privacy in the online world. This insecurity is the biggest threat to the new economy” (Stoughton, 2001).
Billions of ads are posted on the Internet today, many of them delivered by the network advertising companies that manage and provide advertising for numerous unrelated Web sites. The three largest, DoubleClick, Engage and 24/7 Media, estimate that more than half of online customers have seen one of their ads, according to an FTC report (FTC, 2000). DoubleClick itself delivered 61 billion ads in one month last year. All three compile data, often by following Internet users from Web site to Web site, to create profiles on consumers. When you visit your favorite Web site, a small text file known as a “cookie” can be placed on your computer, one of dozens probably installed without your knowledge. It acts like a barcode, tracking what pages you visit, which ads you see and how long you see them.
The network advertisers take it a step further. If DoubleClick (Few people recognize that personal computers can download data to manufacturers or that the cell phone with the built-in global positioning system is a Big Brother, who keeps a constant eye on people. The government appears to have become attuned to the apparent growing concern. The era of unregulated collection of consumer information may be threatened more by legislation than consumer activity (Johnston, 2000).
More than 20 privacy bills were introduced in Congress last year. Although only two passed, it is expected that more will be passed in the future. The two passed were the Health Insurance Portability and Accountability Act, which protects the confidentiality of consumer health care, and the Childrens Online Privacy Protection Act of 1998, which bars collection of personal information from children. Legislation is pending that limits email Spam and invasive direct marketing tactics, mandating that companies honor customers requests to be removed from their mailing lists (Kanner, 2000). The McCain– Kerry legislation would require sites to give notice when information is collected and provide a mechanism, known as “opting out,” so that users can elect not to have their personally identifiable information used for marketing or sold to third parties. The Hollings bill provides more aggressive protection. In addition to notice, it requires that Web sites get the approval of users before collecting or using any such data. In addition, it requires that sites provide consumers access to their information and the ability to correct or amend it.
So far, the Hollings bill has drawn support from privacy advocates. Meanwhile, some industry heavyweights, America Online, Hewlett-Packard, and Walt Disney, have thrown their support behind the McCain– Kerry proposal, seeing some form of regulation as inevitable. A few parties view increased legislation as a hidden blessing by helping inspire confidence in a market that seems to be stunted by privacy concerns. Forrester Research, in a survey last year, found that, without privacy fears, consumers would have spent $12.4 billion more on e-commerce (Shadid, 2001).
Vendors using the Internet argue that proposed restrictions on how companies collect and use consumer information would not only trigger higher prices for Internet shoppers but also put a damper on the slowing national economy. A report by catalog apparel