Essay About Human Resource Management And Major Point

Achieving Excellence Through Effective Human Resource Management
Essay Preview: Achieving Excellence Through Effective Human Resource Management
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Discuss How ZAAC Can Achieve Excellence Through Effective Human
Resources Management
Definitions
Excellence:
Excellence is a continuously moving target that can be reached through actions of
integrity, being front runner in terms of products / services provided that are reliable
and safe for the intended users, meeting all obligations and continuously learning and
improving in all spheres to meet the moving target.( Murali Chemuturi Consultants)
Human Resource Management
Human resource management is the strategic and coherent approach to the
management of an organizations most valued assets – the people working there or
human capital, who individually and collectively contribute to the achievement of the
objectives of the organization. (Siddharth Chaturved)
A major point to note is that unless we define excellence and measure it, we would
never know if we achieved excellence.
Current Status in ZAAC
Currently in the ZAAC, the majority of the workforce, management included, has not
embraced the culture of excellence. This is evidenced by the lack of pride in what the
organization does or is. There is no sense of belonging and ownership of the
business.
To achieve excellence through employees there has to be a relationship of the human
resources management with the strategic goals and objectives of the organization in
order to improve business performance and develop organizational culture that foster
innovation and flexibility.
The culture of excellence has to be instilled from the highest level in the organization.
There is need for a buy in of the culture by all senior management. Currently there is
no evidence of commitment at that level.
Employees in ZAAC have the perception that management does not care for them.
There are two distinct camps of management and employees who believe that they
are at ZAAC only for what they can get out of it rather than take pride in what they can
bring in.
The lack of a comprehensive performance management system is also a major
contributor to the absence of the culture of excellence. When procedures are not
documented there will be a lot of inefficiencies as tasks overlap and areas of
responsibility are not clear. This results in employees not being properly recognized
for their efforts resulting in them saying “whats in it for me and why should I bother?”
In ZAAC there has been a perennial problem of ineffective communication. This
breeds unnecessary suspicions and wrong perceptions. When an organization does
not know the doubts and worries of its employees regarding the company, it will never
be able to address and resolve them. There is need to identify those core issues and
provide resolution guidance which will help in building an enthusiastic workforce that
is ready to deliver excellent performance.
HOW EXCELLENCE CAN BE ACHIEVED IN ZAAC THROUGH HUMAN
RESOURCE MANAGEMENT:
Strategic human resources management is central to any organizations success and
ZAAC is no exception. Since the world we live today is a small global village where
we all compete in business and efficiency, then strategic human resource
management is the only way for survival in this competitive world. The world we are
living in is intensely competitive and thus Human resources are now viewed as a
source of competitive advantage. . In this and global market place, for ZAAC to
maintain a competitive advantage in the region and in Africa, is has to have a highly
committed and competent workforce. Management should be able to tap the
companys special skills or core competencies in order to rapidly respond to customer
needs and competitors moves.
In order to realize the dreams of organizations being leaders in their respective
businesses, the human resources department has to understand the organizational
framework. The human resources as the internal consultants, must at least ensure
that management do the following in order to inculcate the culture of excellence in
ZAAC:
Start at the very top
The culture of excellence like gravity flows from the top to the bottom. The General
Manager needs to commit himself to excellence in a visible manner. The employees
need to see that he is taking it seriously. The general manager must under no
circumstances compromise his commitment to excellence. He must provide resources
and funding for activities focused on achieving excellence.
Top management must, together with staff document processes and set up a
mechanism for their continuous improvement. They must implement processes and