Global Communications Gap AnalysisEssay Preview: Global Communications Gap AnalysisReport this essayThere are risks with any business venture. The marketplace is so unstable that a company that seems to be flourishing one day can fold in a short period of time. It is important for management and/or leadership to stay abreast of any technological advances, new services, etc. in order to remain competitive. Simply keeping up with the competition will no longer provide the results needed to secure a place in industry. Top companies tend to have a creative edge that separates them from their competition.
With the continual advent of new telecommunications services and technologies, the telecommunications industry is becoming increasingly competitive. Cable companies, able to provide customers with complete communications solutions, have taken a great deal of business from the telecommunications industry. And although Global Communications was, as recently as three years ago, thriving with stocks trading for $28 per share, this company has also fallen prey to the competition.
In response to the financial distress that has resulted from the overwhelming amount of competition, Global Communications senior leadership has developed a restructuring plan to revitalize the company. This plan, which will call into question the companys ethical standards, must be implemented in excellence because the integrity of Global Communications is at risk.
This analysis will evaluate the ethical dilemmas that have surfaced in response to the new plan, how well Globals senior leadership has communicated the plan, which groups or individuals have an interest in Global, and how well the plan will be received by others.
Situation AnalysisIssue and Opportunity IdentificationGlobal Communications stocks have depreciated by more than 50% over the past three years and are now only worth $11 per share. The amount of competition Global Communications faces has increased tremendously. In order for Global Communications to continue to survive in the telecommunications industry, the company must offer new, attractive services and find ways to cut costs and increase profitability.
In an effort to make this much needed company revitalization a reality, senior leadership has put together a restructuring plan that will include offering new services such as 24-hour internet access using wireless telephone or PC cards to its small business and consumer customers. To cut labor costs, Global Communications will move some of its technical call centers to India and Ireland. Outsourcing this labor will allow Global Communications to reduce the costs for handling calls by almost 40%. This will be a substantial savings for the company. However, because of the plan to outsource, thousands of current domestic employees will inevitably lose their jobs. Some will be allowed to relocate to other domestic call centers, but will have to take a 10% pay decrease.
Global will also begin working again with existing U.S. call center operators. A global call center has a long-term network that has been in place since 1988, with over a dozen global operating systems and services built on top of them.
Global will also make all of its calls from its mobile network directly available to its customers. These calls will also become available for free via a smartphone or tablet via our newly announced OTT Services. Access to the mobile devices will benefit customers as well. Customers who choose to sign up for OTT Services will also benefit from paid access to our free video and music services. In addition, the company believes that a wide range of technology that customers use to access our OTT Services in their favorite cities and with the Internet enabled applications, will become more and more important as they become more accessible and personal. By offering the mobile service directly to our customers, Global Communications will lower the costs for our mobile business. It will also bring its digital services, such as its video and music streaming apps, to mobile devices.
The company also made major financial investments for its Indian, European and North American operations. Global Communications will be able to maintain its existing business through the upcoming financial year, bringing a net loss on its balance sheet to between $1 billion and $6 million in 2015, which is larger than the $3 million net loss that was reported for the year. In addition, Global Communications will contribute $5 million to our general fund for operating expenses and $2 million to our dividends. The amount of deferred tax amortization for the 2014-2015 fiscal year will be paid to Global Communications.
While we are confident about the company’s future growth in new segments, the long-term sustainability of our business, and our ability to continue managing our $3 billion financial facility, our future is uncertain. Investors continue to look for synergies and potential synergies to create synergies. To that end, the Company’s existing business in Mexico is expected to grow substantially in 2015-2016, and we expect the number of international calls to increase and our future number of calls to fluctuate between 6-10% each year. Our cash flow will increase in both 2014-2015 and 2015-2016. For 2014-2015, we hope to generate up to $8.6 million, which is more than double our operating income during last year. All of this will have an economic impact on the Company’s overall revenues and expenses of $1.8 billion and $1.4 billion, respectively. We are confident that a majority of the world can be made to believe the company is on the verge of profitability in early 2016 from the business it is building in New York. In that event, our net operating margin will decline by more than 50%, which is to say our earnings would move slower than expected if our net loss were to be higher.
This report was prepared outside of the core company functions. This report is not intended to provide, nor is intended to create, an overall understanding of our business strategy.
The Global Communications group plans to lay off 12,000 people.
An “Unimaginative” Business
CEO’s at Global Communications have gone on strike, a strike that many have speculated could be led by the Obama Administration. It has been suggested that a strike is now in the works and, due to increasing anger and frustration, this could result in the resignation of one CEO. There remain some uncertainties regarding the plan and the timing of the strike. But, it is clear that many remain confident, and those people are confident the company is working on what will create significant jobs.
Global Communications, at this time, has a strong working model. “The growth of our company is a strong model for a growing business that will grow its brand and build relationships with our customers. Our future is defined by the success of our business,” wrote the CEO in an email to employees on Jan. 10.
The CEO of Global Communications, the most recent global leader in Internet, has indicated that he will not pursue a strike.
If the situation has changed in the minds of a large number of employees, this may give Global Communications a new purpose. “Our business plan is to be a powerful part of global leadership, with a strong brand anchored to the people we serve,” Global Communications CEO Jay Zellner told employees on June 7.
In a letter to employees, Global Communications CEO Brian Krebs said he hopes the company remains successful after more than 15 years, despite the recent layoffs, and would work with Congress next year to find a solution to an ongoing dispute between shareholders and their CEO over the lack of a wage share. Global Communications said to have an additional 1,200 employees for the new year.
Global Communications may not need the massive number of new jobs to continue to thrive, but it’s hard to argue that it is not working. It needs to grow, and the company believes that growth in new jobs is more important than ever. The CEO of Global Communications, and other workers would like to see the situation better understood more fully, but it appears that this process has been completed. The President’s New Jobs Plan has the ability to impact a large number of jobs, with a few more being impacted by the President’s plan.
The Fight at Home
Global Communications has had to grapple with new issues for the last few years after its former chief executive, Rick Doblin, began offering stock options to its existing employees. (The stock options offer is now discontinued.) A company leader in advertising campaigns, Doblin once again promised to start focusing on the people he wants to help. The recent news reported that the company is not yet sold enough products that is certainly a big surprise. It also is the first time CEO Zellner has spoken publicly in more than 12 years on the matter in public, although many believe that he made the right choice.
Some people hope that the changes made to the company will continue. A number of people said that it has become difficult to justify taking those changes further.
But those who were there know they have to make positive changes to
The Global Communications group plans to lay off 12,000 people.
An “Unimaginative” Business
CEO’s at Global Communications have gone on strike, a strike that many have speculated could be led by the Obama Administration. It has been suggested that a strike is now in the works and, due to increasing anger and frustration, this could result in the resignation of one CEO. There remain some uncertainties regarding the plan and the timing of the strike. But, it is clear that many remain confident, and those people are confident the company is working on what will create significant jobs.
Global Communications, at this time, has a strong working model. “The growth of our company is a strong model for a growing business that will grow its brand and build relationships with our customers. Our future is defined by the success of our business,” wrote the CEO in an email to employees on Jan. 10.
The CEO of Global Communications, the most recent global leader in Internet, has indicated that he will not pursue a strike.
If the situation has changed in the minds of a large number of employees, this may give Global Communications a new purpose. “Our business plan is to be a powerful part of global leadership, with a strong brand anchored to the people we serve,” Global Communications CEO Jay Zellner told employees on June 7.
In a letter to employees, Global Communications CEO Brian Krebs said he hopes the company remains successful after more than 15 years, despite the recent layoffs, and would work with Congress next year to find a solution to an ongoing dispute between shareholders and their CEO over the lack of a wage share. Global Communications said to have an additional 1,200 employees for the new year.
Global Communications may not need the massive number of new jobs to continue to thrive, but it’s hard to argue that it is not working. It needs to grow, and the company believes that growth in new jobs is more important than ever. The CEO of Global Communications, and other workers would like to see the situation better understood more fully, but it appears that this process has been completed. The President’s New Jobs Plan has the ability to impact a large number of jobs, with a few more being impacted by the President’s plan.
The Fight at Home
Global Communications has had to grapple with new issues for the last few years after its former chief executive, Rick Doblin, began offering stock options to its existing employees. (The stock options offer is now discontinued.) A company leader in advertising campaigns, Doblin once again promised to start focusing on the people he wants to help. The recent news reported that the company is not yet sold enough products that is certainly a big surprise. It also is the first time CEO Zellner has spoken publicly in more than 12 years on the matter in public, although many believe that he made the right choice.
Some people hope that the changes made to the company will continue. A number of people said that it has become difficult to justify taking those changes further.
But those who were there know they have to make positive changes to
The Global Communications group plans to lay off 12,000 people.
An “Unimaginative” Business
CEO’s at Global Communications have gone on strike, a strike that many have speculated could be led by the Obama Administration. It has been suggested that a strike is now in the works and, due to increasing anger and frustration, this could result in the resignation of one CEO. There remain some uncertainties regarding the plan and the timing of the strike. But, it is clear that many remain confident, and those people are confident the company is working on what will create significant jobs.
Global Communications, at this time, has a strong working model. “The growth of our company is a strong model for a growing business that will grow its brand and build relationships with our customers. Our future is defined by the success of our business,” wrote the CEO in an email to employees on Jan. 10.
The CEO of Global Communications, the most recent global leader in Internet, has indicated that he will not pursue a strike.
If the situation has changed in the minds of a large number of employees, this may give Global Communications a new purpose. “Our business plan is to be a powerful part of global leadership, with a strong brand anchored to the people we serve,” Global Communications CEO Jay Zellner told employees on June 7.
In a letter to employees, Global Communications CEO Brian Krebs said he hopes the company remains successful after more than 15 years, despite the recent layoffs, and would work with Congress next year to find a solution to an ongoing dispute between shareholders and their CEO over the lack of a wage share. Global Communications said to have an additional 1,200 employees for the new year.
Global Communications may not need the massive number of new jobs to continue to thrive, but it’s hard to argue that it is not working. It needs to grow, and the company believes that growth in new jobs is more important than ever. The CEO of Global Communications, and other workers would like to see the situation better understood more fully, but it appears that this process has been completed. The President’s New Jobs Plan has the ability to impact a large number of jobs, with a few more being impacted by the President’s plan.
The Fight at Home
Global Communications has had to grapple with new issues for the last few years after its former chief executive, Rick Doblin, began offering stock options to its existing employees. (The stock options offer is now discontinued.) A company leader in advertising campaigns, Doblin once again promised to start focusing on the people he wants to help. The recent news reported that the company is not yet sold enough products that is certainly a big surprise. It also is the first time CEO Zellner has spoken publicly in more than 12 years on the matter in public, although many believe that he made the right choice.
Some people hope that the changes made to the company will continue. A number of people said that it has become difficult to justify taking those changes further.
But those who were there know they have to make positive changes to
The Global Communications group plans to lay off 12,000 people.
An “Unimaginative” Business
CEO’s at Global Communications have gone on strike, a strike that many have speculated could be led by the Obama Administration. It has been suggested that a strike is now in the works and, due to increasing anger and frustration, this could result in the resignation of one CEO. There remain some uncertainties regarding the plan and the timing of the strike. But, it is clear that many remain confident, and those people are confident the company is working on what will create significant jobs.
Global Communications, at this time, has a strong working model. “The growth of our company is a strong model for a growing business that will grow its brand and build relationships with our customers. Our future is defined by the success of our business,” wrote the CEO in an email to employees on Jan. 10.
The CEO of Global Communications, the most recent global leader in Internet, has indicated that he will not pursue a strike.
If the situation has changed in the minds of a large number of employees, this may give Global Communications a new purpose. “Our business plan is to be a powerful part of global leadership, with a strong brand anchored to the people we serve,” Global Communications CEO Jay Zellner told employees on June 7.
In a letter to employees, Global Communications CEO Brian Krebs said he hopes the company remains successful after more than 15 years, despite the recent layoffs, and would work with Congress next year to find a solution to an ongoing dispute between shareholders and their CEO over the lack of a wage share. Global Communications said to have an additional 1,200 employees for the new year.
Global Communications may not need the massive number of new jobs to continue to thrive, but it’s hard to argue that it is not working. It needs to grow, and the company believes that growth in new jobs is more important than ever. The CEO of Global Communications, and other workers would like to see the situation better understood more fully, but it appears that this process has been completed. The President’s New Jobs Plan has the ability to impact a large number of jobs, with a few more being impacted by the President’s plan.
The Fight at Home
Global Communications has had to grapple with new issues for the last few years after its former chief executive, Rick Doblin, began offering stock options to its existing employees. (The stock options offer is now discontinued.) A company leader in advertising campaigns, Doblin once again promised to start focusing on the people he wants to help. The recent news reported that the company is not yet sold enough products that is certainly a big surprise. It also is the first time CEO Zellner has spoken publicly in more than 12 years on the matter in public, although many believe that he made the right choice.
Some people hope that the changes made to the company will continue. A number of people said that it has become difficult to justify taking those changes further.
But those who were there know they have to make positive changes to
The Global Communications group plans to lay off 12,000 people.
An “Unimaginative” Business
CEO’s at Global Communications have gone on strike, a strike that many have speculated could be led by the Obama Administration. It has been suggested that a strike is now in the works and, due to increasing anger and frustration, this could result in the resignation of one CEO. There remain some uncertainties regarding the plan and the timing of the strike. But, it is clear that many remain confident, and those people are confident the company is working on what will create significant jobs.
Global Communications, at this time, has a strong working model. “The growth of our company is a strong model for a growing business that will grow its brand and build relationships with our customers. Our future is defined by the success of our business,” wrote the CEO in an email to employees on Jan. 10.
The CEO of Global Communications, the most recent global leader in Internet, has indicated that he will not pursue a strike.
If the situation has changed in the minds of a large number of employees, this may give Global Communications a new purpose. “Our business plan is to be a powerful part of global leadership, with a strong brand anchored to the people we serve,” Global Communications CEO Jay Zellner told employees on June 7.
In a letter to employees, Global Communications CEO Brian Krebs said he hopes the company remains successful after more than 15 years, despite the recent layoffs, and would work with Congress next year to find a solution to an ongoing dispute between shareholders and their CEO over the lack of a wage share. Global Communications said to have an additional 1,200 employees for the new year.
Global Communications may not need the massive number of new jobs to continue to thrive, but it’s hard to argue that it is not working. It needs to grow, and the company believes that growth in new jobs is more important than ever. The CEO of Global Communications, and other workers would like to see the situation better understood more fully, but it appears that this process has been completed. The President’s New Jobs Plan has the ability to impact a large number of jobs, with a few more being impacted by the President’s plan.
The Fight at Home
Global Communications has had to grapple with new issues for the last few years after its former chief executive, Rick Doblin, began offering stock options to its existing employees. (The stock options offer is now discontinued.) A company leader in advertising campaigns, Doblin once again promised to start focusing on the people he wants to help. The recent news reported that the company is not yet sold enough products that is certainly a big surprise. It also is the first time CEO Zellner has spoken publicly in more than 12 years on the matter in public, although many believe that he made the right choice.
Some people hope that the changes made to the company will continue. A number of people said that it has become difficult to justify taking those changes further.
But those who were there know they have to make positive changes to
Senior leadership thought that it was in the best interest of the company not to mention the proposed plan to anyone until it was approved by the board. However, senior leadership failed to realize the importance of discussing this proposed plan with the workers union in advance to putting it into motion. This non-communication has strained the relationship between Global Communications and the workers union.
Global Communications is in a place of desperation. If changes are not made quickly, the company will not survive.Stakeholder Perspectives/Ethical DilemmasPerhaps the most important stakeholder in any company is the one who has funded the business venture. Global Communications investors are understandably less than happy that the companys stock has depreciated by over 50%. The company is under pressure to recoup itself and take its place as a successful entity in the telecommunications industry.
Global Communications employees and the workers union are also very much vested in the company. In an effort to support the long term growth of the company, employees recently gave up 20% of their health and education benefits. Their sacrificing of these benefits is evidence that they are concerned about company growth and job stability. The workers and workers union feel that is unfair to outsource jobs because of the rescinding of the benefits.
To the same end, senior leadership is working to ensure that Global Communications heads in a direction that will allow the company to increase profits by offering better products and services and cutting costs. If the company is not revitalized in the marketplace, their jobs are stake as well.
Global Communications senior leadership must decide which group of shareholders has more vested interests in the company? Is it more important to implement this new plan in an effort to quickly resolve some of the companys financial issues or to act in the best interest of the many company employees who face the possibility of unemployment? Was it ethical for senior