Four Seasons Case StudyEssay Preview: Four Seasons Case StudyReport this essayChallenge: To preserve the soul of the legendary Geroge V Hotel while rebuilding it for contemporary travelers. Also, to enter the French market but keep the Four Seasons reputation.
Alternatives:To become a “French Employer” and localize the hotelPros:Work someone more during peak hrs and less during a lullPolychronic culture-value human relationshipsUnions in France were easy to deal withCons:High taxes compared to other European countriesMust document everything if want to terminate someoneBig cultural adjustmentTo run the hotel with the “Four Season Standards”Pros:S-E-R-V-I-C-EMonochromic culture-schedule basedIt is successful in most other placesWants to be different not just frenchCons:Its not localizedNew Chef not Four seasons standardEmployees are used to working in France so difference in culturesSolution: I think the hotel should be run the “Four Seasons Way” with a little French touch.Execution: Although you cannot hire new employees you must train the employees extensively to the four seasons standards. We are already bringing in some French culture by locating
I have also noticed the staff seem to use this approach to the rest of the company.I am not sure how to implement this without compromising the serviceability of the hotel.