Pages • 1
Total Quality Management ANSWER SHEET2016TQM 601Total Quality ManagementQuestion AAnswer by YES or No the following questions.YNQuality is customer satisfactionYInternal customer is any other division of the company that receive theYprocessed productQuality is not becoming a cardinalpriority for organizationsNHigher customers expectations are getting spawned by increasingcompetition.YSatisfaction = (Perception of Performance) + (Expectation)YQuality Cost Management shows how.