Serqual – Service Quality – Thesis – Carson Moy Search Essays Sign up Sign in Contact us Tweet Index /Social Issues Serqual – Service Quality AbstractService quality is a critical component for all service line operations to be successful. Since the upturn of the economic for the hotel industry after year 2010, service quality had.
Servqual in Museum of Art Essay Preview: Servqual in Museum of Art Report this essay Measuring service quality is a challenge because customer satisfaction is determined by many intangible factors. The authors of the service quality gap model (Parasuraman, Zeithaml, and Berry) developed a multipleitem scale called SERVQUAL for measuring the five dimensions of service.
