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Singapore Airlines Continuing Service Improvement Essay Preview: Singapore Airlines Continuing Service Improvement Report this essay [pic 1] [pic 2] [pic 3] [pic 4] [pic 5][pic 6][pic 7][pic 8][pic 9][pic 10][pic 11][pic 12][pic 13][pic 14][pic 15][pic 16][pic 17][pic 18]ID# CU110PUBLISHED ON FEBRUARY 17, 2011Singapore AirlinesContinuing Service ImprovementBY TODD JICK*[pic 19]A Customer’s JourneyPaul Denver walked up to the Singapore Airlines Raffles.