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Business Communications – Crisis Communication Plan : Globecell Assignment Business Communications Crisis Communication Plan: Globecell Assignment 1.0 Introduction (Task One) 2.0 Types of Business Communication 2.1 External Communications 2.2 Internal Communications (Task Two) 3.0 Crisis Impacts 3.1 Present Image & Customer Impacts 3.2 The Business Environment & Globecell Future (Task Three) 4.0 Online Communication Strategy.