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Commerce Bank CaseEssay Preview: Commerce Bank CaseReport this essayTable of ContentsExecutive SummaryBackgroundProblem StatementAnalysisRecommendations and ConclusionsReferencesAppendix A- The Service Encounter TriadAppendix B – Types of Service CustomersExecutive SummaryCommerce bank is well established company that excels in industry by placing value and focusing on providing first-rate customer service and not just offering typical banking services. The level.