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Assessment 3: Service Encounter Analysis (report) Essay Preview: Assessment 3: Service Encounter Analysis (report) Report this essay Table of Contents Executive Summary Chapter 1: SINGAPORE HEALTH SERVICE Chapter 2: SINGHEALTH POLYCLINIC Marine Parade Polyclinic Worst Service Encounter Recommendation Chapter 3: CHANGI GENERAL HOSPITAL Best Service Encounter Conclusion Chapter 4: THE FLOWER OF SERVICE MODEL Facilitating.