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Omis 442 – Ritz Carlton Case Study Doug VernonZ1698170 OMIS 44210/14/2017Case #7: Ritz-Carlton CaseThe Ritz-Carlton Hotel Company was the first hospitality organization to receive the Malcolm Baldrige National Quality Award. In 1999, they became the second company to win the award a second time, a testament to their continuous journal towards process and quality improvement. Evaluate.