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Steph Case Essay Preview: Steph Case Report this essay The research problem Employee effort has a direct impact on customer advocacy Hypotheses: 1) Companies who empower their employees to make decisions will increase employee engagement 2) Empowered employees reduce customer effort and increased customer satisfaction, leading to advocacy. Introduction In a competitive consumer market, a.
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Customer EffortEmployee EngagementPurpose Of This Research PaperRecent Research