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Customer Relationship Management Systems Essay Preview: Customer Relationship Management Systems Report this essay Customer Relationship Management SystemsOctober 19th 2016EXECUTIVE SUMMARYCustomer Relationship Management (CRM) can benefit an organization by increasing their sales, improving productivity, and promote customer retention. The top five CRM systems include Salesforce, Pegasystems, Microsoft Dynamics CRM, SAP, and Oracle CRM. However, implementation errors.