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Comparison of Wegmans and Jusco in Service QualityExecutive SummaryThis report discussed about the comparison of service quality performance between Wegmans and local store, JUSCO. JUSCOs service gaps also have been identified and some suggestions were recommended to close the gaps. Section 1 looked at evaluation of Wegmans service quality performance for customers and employees. Wegmans.
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2.Declining Service QualityComparison Of WegmansCustomers NeedsJuscos Service Gaps