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Improvement of Boarding Processes and Development of Cabin Baggage Control Systems Turkish Airlines Bilkent UniversityIndustrial Engineering DepartmentImprovement of Boarding Processes and Development of Cabin Baggage Control SystemsTurkish AirlinesMay 2013Team Members:Pınar OkutgenMehmet Mithat ÇınarNur Selin ErbengiÖzgün ŞahinTuğçe BenliAcademic Advisors:Asst. Prof. Ayşe KocabıyıkoğluIndustrial Advisor:Elif Balaban YakayAbstractIn the airline industry any complication in the boarding processes decreases customer.