Essay On 8Service Strategy

Accorhotels Case Study Essay Preview: Accorhotels Case Study Report this essay TABLE OF CONTENTTable of Content………………………………………………………………………………….1Introduction………………………………………………………………………………4History…………………………………………………………………………….4Case Study………………………………………………………………………..5Business Scope……………………………………………………………………6Economy Brands……………………………………………………………..6Midscale Brands……………………………………………………………..6Upscale Brands………………………………………………………………7Luxury Brands………………………………………………………………8Service Strategy………………………………………………………………………….9Perspective……………………………………………………………………….9Mission……………………………………………………………………….9Vision…………………………………………………………………………9Value…………………………………………………………………………10Directions……………………………………………………………………10Position Risk…………………………………………………………………….10Contract Risk……………………………………………………………….10Design Risk………………………………………………………………….11Operational Risk……………………………………………………………12Plan………………………………………………………………………………12Defining the Market………………………………………………………12Development Offer………………………………………………………….13Strategic Assets……………………………………………………………….13Pattern…………………………………………………………………………..14Work Procedures……………………………………………………………14Technology…………………………………………………………………..143.        Service Design…………………………………………………………………………..153.1        Service Catalog………………………………………………………………….153.1.1        Wi-Fi…………………………………………………………………….153.1.2        Hotel ID card ……………………………………………………………163.1.3        Backup and Recovery System………………………………………….173.1.4        Hotel Website……………………………………………………………173.1.5        Room Service……………………………………………………………173.1.6        Check-in System…………………………………………………………183.2        SLA (Service Level Agreement)……………………………………………….18 3.2.1        Availability of the System………………………………………………183.2.2        System Performance……………………………………………………203.3.3        Capacity Management …………………………………………………213.3.4        Availability Management………………………………………………223.3.5        Information Security.