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Social Innovation De La Salle University[pic 1][pic 2]Ramon V. del Rosario College of BusinessBasic Research for IBS (RES-IBS)- K31Literature ReviewSubmitted to:Mr. Rey A. MonesSubmitted by:Celis, Patricia Camille T.Diro, Farizzha A.Remiter, Nicole C.Submitted on:January 26, 2017Service QualityProblem Statement: To what extent have existing companies given importance to service quality over product development?In the business industry, ensuring.