Essay About Efficient Work And Work Load Analysis

Self Strengths and Weekness
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My main strength is the ability to motivate teams and lead
them to set targets. I am at my best while working under
pressure and faced with challenges. I am able to achieve
optimum results by delegating tasks proactively,
multitasking and planning ahead.
Jan2010 to June 2010
Worked on Accounts.
-Acted as Focal, Accepted challenges & made sure there were no escalations
Ensured that the team is aware of the Process & Procedures of the account
Prepared QMX & Disseminated all the account knowledge to the Team
–Had a knowledge transition on the project
-Effective & Efficient work during the critical issues
Worked on Semi Auto Ticketing, Participated in DPP.
– Maintained Zero Operational defects, proactively worked on the alerts
came across. Took sessions & KT for the team.
Acted as a Shift Lead & Quality Analyst for all the 3 accounts
Received Bravo Award for ensuring 100% quality all over the accounts
Was Part of GDF Advance pooling, worked on work load analysis for the pool.
July 2010 to November 2010
Monitored native Account ticketing systems for new tickets and created work
orders in the SDM Maximo dispatch tool on time so that there were no SLA misses
for past 18weeks
Reviewed the ticket description and segmented the work orders into the various
buckets (e.g., Rhythm and Blues) based on complexity which have greatly helped
the work load management in the pool
Assigned high-severity work orders to Blues for immediate attention which
resulted in no SLA misses and helped resolution of incidents at the right time
Took work orders of a like nature from a bucket and batched them into a block
or work, assigned them to specific SAs and helped the work load distribution
amongst the team members