Sales Management
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TABLE OF CONTENTS
INTRODUCTION
COMPANY PROFILE
general information
financial Review
Vision and strategy
The Telemarketing department
SELECTION
Company Policy
Suggestions.
TRAINING
Goals & Procedures
MOTIVATION
Policies
Suggestions
EVALUATION
Tools and Goals
Suggestions
COMPENSATION & BENEFITS
RELATIONSHIP WITH MARKETING DEPARTMENT
Current State
Suggestions
SALES TECHNIQUES
The Telemarketing Manual
Challenges In The Sales Experience
EXPANSION
CONCLUSION
REFERENCES
APPENDICES
Internal mobility
fggdd telemarketing report
INTRODUCTION
In this report, we will try to examine the operations and the organisation in the sales department of gvgvggv S.A. We will focus mostly in the telemarketing department, which is one of the three major sales channels of the company with the other two being the various branches and the Best Direct/Financial Advisors. The scope of this report is to analyse the department, evaluate its organization and identify its strengths and weaknesses.
We will base our evaluation of this department based mostly on the following areas:
Selection
Training
Motivation
Evaluation
Compensation
Integration with marketing
The ultimate goal is to visualize a better future for this company and suggest possible improvements that could optimize its performance.
COMPANY PROFILE
GENERAL INFORMATION
xxxxx is a subsidiary of xxxxx, founded in April 2000. The company has 541 employees, 60 branches and 100 financial advisors. The company is a wholly-owned subsidiary of the xxxxx and offers the Groups financial products and services.
The different units of xxxx are:
Sales channels
Branches
Telemarketing
Best Direct/FA’s
Service/sales
Europhone banking
ATM’s
Support Departments
Marketing
Operations
Accounting
Insurances
Human Resources
The products that are sold by the firm are consumer loans, credit cards, insurances, house loans and small business