Patient Escort
Patient’s escort position become a big problem for city hospital Human resources team.
HR team starting to find a way for selecting and hiring a best applicant for patient’s escorts,
because administrative thinks that HR team was not successful in their way.
Human resources should change the way they are selecting applicant to have a better
result.
Human resource should be more careful and start changing the recruiting process, and they
have acting more professional because their job is the last image of patients from the
hospital.
Administrative cares a lot about this job and pay a good salary for this undemand and
unskilled job. They expect their employee behave very polite with patients and don’t face
with complaint from patient because of escorts manner and attitude.
Human resources try to handle this situation as one of a big complaint issue for hospital.
The job of patient escort is critical to City Hospital, one of five major hospitals in a heart of a large mid-western city, since the escorts are always the last hospital representative that the patients sees. As such the escort has a considerable influence on the patient’s final perception of the hospital. To cover the importance of this job, its better to hire the best and qualified person for this job. Even though this job doesn’t need degree or college background and skills and its really undemanding job.
City Hospital has normal procedure when hiring patient’s escorts. The majority of the applicants, for this job, comes by word of mouth with a referral from members of the staff who work for the hospital. All applicants are interviewed and if hired receive on the job training by their immediate supervisor.
All employees receive as part of their training a briefing on the importance of the hospitals image and are told their jobs in keeping it.
During the last two years the hospital has confronted of a number of problems and has
experienced a lot of complaints. Several patients have complained to the hospital administration
that they were treated rudely, roughly, ordered around, scolded, or careless behavior by one or
more patient’s