Business Clients
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Business clients
Business clients can be attracted from the corporate sectors as they come every day to attend meetings according to the hotel location. In the bar or at the executive lounges happy hours can be introduced to them to have free drinks as they do not consume much alcohol as they are on business trips. Internet can be given to them for free as they are business clients and a loyalty programmed would keep them coming again to the hotel rather than going to a rival hotel.
Financial controllers
They would give the targets with the respective controllers such as the food and beverage to the relevant department on weekly and monthly basis and they take necessary arrangements and alternatives to increase the profit margin of the respective department and keep a close eye on the rival competitors.
The Human resource department
Human resource department make sure to give proper training to the new recruits and make sure to prepare them for the rapid operations which are taking place every day. In additional they should keep on motivating staff to keep the standard of the hotel and train them in new technologies that are introduced to the hotel. Appraisal systems such as employee of the month with cash rewards would make the employee satisfied and make others to take the winner as a benchmark.
3.3 Analyse the key operational issues affecting the effective management and business performance of the accommodation service function for a given operation
As I mention already mention about some issues effecting management and business performance in task 2.3 here is some other issues,
Staff turnover and lack of skilled staff
For the hotel industry we need the perfect staff with skills, this type of staff is very hard to find. They may have skills but not the qualifications. For example you can find the best chef with loads of experience but if he cant operate the new technology or communicate effectively in the industry it wont help the business.
Todays labour force is different. Supervisors must take responsibility for their own employee retention. If they dont, they could be left without enough good employees. A wise employer will learn how to attract and keep good employees, because in the long run, this workforce will make or break a companys reputation. Whats Different?
New supervisors must be prepared to be collaborative, supportive, and nurturing of their people. The old style of “my-way-or-the-highway” style of management is a thing of the past. Most new supervisors need training to understand what it really takes to retain employees.
Employee retention involves being sensitive to peoples needs and demonstrating the various strategies