Motor Parts CorporationEssay Preview: Motor Parts CorporationReport this essayOverviewMotor Parts Co is a company led by Bob Marvin, its CEO, whom is said to be tough, perfectionist, who is sometimes perceived as cold and distant, who masks his shyness with formality. Over the past few months, Bob has felt a great deal of conflict and frustration as his executive V, Al has been facing a severe personal problem that hasnt allow him to be 100% committed to his job, which is affecting people working around him and that sooner than later would have an effect in the companys performance. So the CEO shared his concerns with Mike, a person very close him who has been a consultant for MPC on planning issues. Among his concerns were regarding Als job position which required considerable travel to regional offices, now regional managers are not getting enough guidance and are not performing well and has been delegating supervisory chores to the two senior staff people in his department. At the same time Bob said little to Al because he wanted to be supportive and did want to be perceived as not caring or putting his job ahead of this family. So Mike decided to take Al out to lunch in order to gain an objective opinion. Mike later spoke to Bob about his lunch with Al and tried to be descriptive and non evaluative, urging Bob to speak to Al directly.
Major issues and analysisThere was not an effective communication process between Bob and Al. First of all, there were many things in Bobs mind regarding Al that he needed to share with him, but didnt because of his type of personality and leadership style. Also, Bob didnt want to be perceived as not caring or putting his job ahead of this family but what he did was constantly send reminder about unresolved issues, press him for dates and urged him to make trips to the field. So the way Bob encoded the message he wanted to translate to Al, was not effectively codified or decodified by Al. Bob wanted to communicate that he cared about the personal situation that Al was going through but at the same time, he wanted to communicate and remind Al that he had many responsibilities that were necessary to keep the company performing well.
[quote=Travis_]We’ve been in a good relationship for over a year. He didn’t really say much publicly that he wanted to keep working. Also, the main thing that he talked about in every meeting with Al [that was not reported on the show’s official website] was about Al-related issues such as the loss of his parents and how he lost time with family. They discussed the emotional toll of the loss of Al’s family. And they also talked about his family history as well, as Al felt that Al’s loss and what he’d lost would continue to be a negative burden that he would still be carrying with him no matter what and that he wanted to keep working on. But they did, but he never wanted to talk about it as far as they were concerned.
[quote=Travis_]I really enjoy working with Al. We have a great relationship. We have similar needs and values. I do not think he would feel the need for my services at the moment, but that I want to be able to deal with the difficulties Al and his family face each day and help him overcome them. I think he has become a great friend to the rest of the company.
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