The Reserve Hotel & Casino
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THE RESERVE HOTEL & CASINO
WELCOME TO THE RESERVE HOTEL & CASINO!
We appreciate your desire to join us and wish you every success during your orientation and training period. You will soon learn that what you are about to do in your new position can bring happiness and self satisfaction regardless of whether your job has you performing directly in front of the public or in support of those who do.
All of us were inexperienced in the Ameristar philosophy of customer service when we started, so you will find the supervisors and managers understanding of your need to be properly trained and ready to help, if and when you need them.
We also know you will have many questions about your job, company policies, the “DOS AND DONTS”, promotional opportunities, and your own opportunities to grow. Dont be afraid to ask questions, because answering those questions are important to us both, and dont be afraid of making a mistake, it is from our mistakes that we learn our best lessons and grow.
Because this may be your first exposure to the hotel – casino industry, it will be helpful to give you a brief outline of the areas that make up our facility. There