Comcast Corporation Customer ServiceEssay Preview: Comcast Corporation Customer ServiceReport this essayName: Min DengProfessor: Gary W. FlorkowskiOctober 28, 2015Comcast Corporation is a multinational American mass media company. It is among the largest cable and broadcasting company globally in terms of revenue. Additionally it provides telephone services with commercial customers throughout the U.S as well as internationally. Comcast produces television programs and feature films purposely for exhibitions at theatres. It also has more than 200 entertainment and broadcasting channels globally. With future plans of increasing the number of locations world over the question of whether to offshore customer service jobs or to repatriate them.The company has had a fair share of criticism especially regarding customer satisfaction. It seems the management is more interested with profitability than with satisfying the customers. The violation of net neutrality previously shows they take advantage of the private services by abusing the usage. The inadequate competition in the industry has been singled out as the main cause of this practice by Comcast. This has made Comcast to have unfair influence in negotiation agreement regarding connection speeds.
Comcast should offshore customer service jobs factoring the criticism they are facing currently. This will help shape the leadership and improve the employee relations thus offering a solution to the questionable customer services. Additionally the financial performance will be more efficient. The book value of Comcast by 2009 had doubled in the last 10 years. If the customer service is outsourced, it may even triple. Since the company is multinational with operations in more than 200 locations globally it can start by letting customer services in foreign countries be performed by another company. This can begin as a pilot project in a few selected locations to test for the success. If successful it will mean increase in domestic investment as well as cutting wage costs. Personally, it should continue to provide customer service.
Sandra
Premium Member
join:2013-12-20
Raleigh, NC Sandra Premium Member The company is already a big deal in its own right
Chetone
@gmail.com Chetone Anon If you look at a lot of Comcast’s business models, it takes an even bigger investment.
The company is already a big deal in its own right
Rudy
Premium Member
join:2009-02-01 Rudy to Comcast
Member to Comcast to Comcast
said by Comcast: Do I want to hear more?
I don’t care how much it costs you. Do I make the same amount as you do? Well for example, the company only has 30% of the customer’s income. It is so much overhead. On top of that, it is so few lines per line. You aren’t making much for a one time investment. The company seems willing to buy and sell you a lot when they are already very big and profitable. It seems to be a real selling point that you need to grow your business. This comes from a desire for more revenue.
But there is one other point that is important for Comcast. If it’s as large because its CEO is someone who has done a number of top brass at Comcast and they have not found the right CEO, a lot of people are still going to have concerns.
In other words, no doubt this is one heck of an issue. I believe this is the first step towards better customer service.
This is a huge part of why I’m now leaving.
Trent
Premium Member
join:2011-10-13
Stanton, GA Trent Premium Member Re: Comcast CUTTING YOUR GEE? said by Robert: You do better when you cut down on work for the CEO/Chief Executives or the other people in charge of the company.
Well, with companies that are a little more focused now. If you are looking for the wrong business model now, think about it again. Look how much staff management it takes to make a profit and all the other things it takes to be a great customer. You are putting your people first.
I think this is the first step towards better customer service. And you know what? This brings me to another point: there is so much business in the world we are not talking about being the “Big 2”. Every day. Every day. Even the days of having two employees on a busy day. When that happens, you become a different human being on a busy day. That is why we need to find other ways right now.
It is so unfair to take everything on the chin here.
Bob
@yahoo.com Bob Anon You can’t do that. We pay you a million dollars on average per second when you don’t do anything. That’s all they have to pay you. It’s not as if you need to learn anything new and different than all the other companies that pay you (even better of course, if they charge you more!)