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Bus 348 – Knowledge Management Table of Contents1 Introduction        22 Social media and knowledge management        32.1 Social media and knowledge sharing        32.2 Social media and building social capital        42.3 Social media and supporting innovation        52.4 Social media and aiding problem-solving        63 Risks and Benefits of Social Media        64 Conclusion        76 References        87 Appendix        101 IntroductionIn the modern world, the field of communication technology has gone.