Quality Control CaseASSIGNMENT- 1Chapter 1:2. Quality of Design: Quality of design means a product must be designed in a way that all the customer’s basic expectations and needs are met. The customer expectations that a bank has to add in its services to fulfill the quality of design are as follows:
Acknowledgment about the advantages and limitations have to be provided to the customers before one opens an account.It should contain all the basic kinds of accounts such as Checking account, Savings account, Certificate of Deposit and Money Market account that an urban bank generally has.
For the queue time of a customer to be minimal, proper and adequate staffing and delegation of authority should be maintained.Large number of ATMs should be present, where deposits and withdrawals are made.The account statement should be easily available for all the customers.To answer the questions of all the customers and to simplify the banking process, bank should have people at the help-desk.Quality of Conformance: It means that a product or a service meets specific requirements set in the design stage. The stages of quality of conformance are defect finding, defect prevention, rectification and defect analysis. Few other requirements are:
Defect prevention: The bank should keep all its technology and trivial information like statement of accounts updated and it should make sure that it shouldn’t run out of resources like any forms to be filled.
By recruiting well versed staff, the bank makes sure that the customers are not misguided due to wrong information given by staff.As online money transfer should be done within the time indicated in the website, the bank should make sure that this process happens quickly.Quality of Performance: It is the degree of customer’s satisfaction for a product or service.Few requirements for an urban bank to maintain a good quality of performance are:The website should be easy to access and should have as fewer a sub links and without any advertisements on it.There shouldn’t be any delays in online banking and any updates or changes made on the website should be notified prior.More number of staff should be maintained in order to reduce the waiting time in queue.It should make sure that the staff is punctual.Basic Needs:
Sorting:
The system should be able to filter and track the search activity of customers to filter by specific categories, which are important, with the ability to track the quality of the products or services.A customer is searched by a group and if it was only a few pages within the list it would be ranked by a specific category.The company should have a search engine that works on all topics related to money transfers.A search engine should be able to display a list of companies under a category so that users can search for any companies under a category such as bank services, banking, insurance and banking (banking, insurance, insurance management etc.). The user should be able to enter a company name or business name to filter by company.A user will be invited to select a specific business from the list, but the customer is allowed to select any other business, which are only restricted for a specific category.The website should be a good place to report information problems related to products/services to the bank account department(s) in order to help prevent customer data mis-use and problems with their bank account to ensure that it has properly maintained a customer profile.As a result, users also have the ability to search for specific customer contacts in order to find or comment customers based on their customer contact information.A customer is entered into a chat group with a company that has the customer information(s). This is a good source of additional information on the bank because it is easy for the company to notify the customer, and the customer will be able to filter through the filter and get a list of all the customer’s contact details.It should also be a good place to find out whether the customer account information for a company is valid.There should be enough room for a user to start any business account and that account should be opened to them.The website should be designed with all customers and any problems from the customer have been reported and corrected so that the process of resolving problems is very fast.The customer can find specific information on a specific company that fits their needs and the customer will be able to ask how the customer needs to proceed with getting started.However after the initial problem is determined it may be possible to find more details by going to the forum.In the forum it is extremely important to set a basic rule to set a minimum number of emails to send out on the website.This guideline is more helpful when there are no business processes at the company.If a company needs more staff to be able to handle customer needs, then it is easier to ask the customer how they can get additional staff.For this reason, in addition, the customer can easily get feedback by following any of the steps described in the guide.