Telephone Communication Issues
Telephone Communication Issues
Questionnaire (Specific) on Telephonic Communication
Survey No 2
Dt .
Respondent
Gender
: M / F
Profession
Note : The following questionnaire is based on hypothetical situation , similar type of situation we encounter number of times during our interactions with suppliers. Please answer the below questions putting yourself in the situation
Situation:
Your boss is unhappy about the inordinate delay in supplies from supplier XYZ. In spite of your best efforts the things are not moving ahead.
As you came out of meeting, Mr. X from XYZ Corporation called. As you are not in a good mood…
1
Will you answer the call of Mr. X?
Before the third ring
After 5 rings
Will not attend the call
tell some one to take up the call for you
You will straightway get to the point of discussion without exchanging customary greetings?
No, will greet the caller and the discuss
Yes, Customary greeting are as good as loosing valuable time when you are in crunch situation
No, as I want to maintain long term personal relationship with other fellow
Will you interrupt Mr. X when he is presenting his point of view regarding the problem in hand?
I will �make’ him listen to me first
Will listen to him and then respond
As a client I am the one who will call the shorts so , Yes
It does not matter
Do you think that speaking loudly/shouting during heated discussions hamper the communication between the two parties?
No, it’s a good way to press your point with authority
At times it’s a good strategy and should be followed judicially
No matter what ,It not a good way to move ahead
5
If during the conversation there is heated altercation between you and Mr. X, Will you?
Disconnect