Professional Email
Dear manager,
I have been with the company for a year now and I am very pleased with the work environment here. As a newer employee I have had a chance to evaluate the current standards that the company has implemented thus far. To me it seems as if all of the policies and protocols are legitimate except one.
As we all know customer service is of the utmost importance for our company. A happy customer leads us to future business which leads to sustainability. The company takes this very seriously, as they should. Our current standard is how we asses our overall ability to deliver unrivaled customer service. This consists of sending the customer a customer service survey via email after their experience with us.
Since I have begun my career here there have been multiple instances where the survey results were less than satisfying. This is a trend with multiple employees on multiple occasions. Typically the employee is dumbfounded by the results of the bad survey because in their mind the customers experience went well and the customer’s survey results were unwarranted. After doing research and reaching out to some of the customers to understand why they were not satisfied they have made it clear that it was not our interaction with the customer that lead to their dissatisfaction but another department that they encountered during the process. I believe there is a more effective way to measure customer interaction with our department. My intention is revamp our current standard which will allow for more effective communication within the company as well from our customers.
I believe that when the customer receives the survey through email we need make it as clear as possible which departments they are rating and when. We could send the customer an email for specific department surveys. This would mean that the customer would receive 3 different emails. This way will allow the customer to recognize