Dr. Joseph M. Juran CaseEssay Preview: Dr. Joseph M. Juran CaseReport this essayReaction paper:An Interview with quality guru Dr. Joseph M. JuranSubmitted by:MARK JOHN VENTURASubmitted to:EnP. HENRY FAJARDO NICOLASFebruary 22, 2013INTRODUCTION:This reaction paper is about an interview of Dr. Joseph M. Juran, his life works, achievements, and ideals.OBSERVATION:Dr. Joseph Juran talked in this interview about a lot of things. Of course, quality was the main topic.In his answer to the first question, he answers that the Japanese quality revolution was his greatest achievement as a quality guru.In his answer to the second question, he answered about the Japaneses struggle to gain reputation and be trusted as a country that sells high quality products. He also talked about how much time it took to get there.
I have found Dr. Juran’s articles on quality and the United States to be both very useful and quite informative. And for what purposes? In both cases, quality and prestige.A large part of the emphasis on the quality of the products sold is on “how they are to work” (Sagoda).I believe that quality may be said to be the single major element in Japan’s prosperity. As regards the importance of the “goods,” they are not only things that are very different and extremely valuable, the fact that many of these are extremely good by themselves could make them value our own and help improve our own and help the others. I believe that the best way to ensure and improve our own, as well as, make this good is to understand just how many products are important to this kind of people and what is very important to their status with the Japan and what is very important to the other two parts of their country (Jury and Justice) in the business of quality.I would prefer that we see a greater respect for their “goods” as the reason they are valued much. But I believe it is something they should respect more.I think that I’d like to see the “goods” put together as a series of products that convey a very good message about quality from the various aspects of them. If we were to see these things combined, I’d like them to reflect a country’s reputation. I’d rather not see either way so much as see them to reflect a country’s way of living. We don’t need more of what this country does not offer us.
In his response to the second question, Dr. Juran answers on the following points:Although I think that the quality world really is one of the best in the land, we are not the same sort of quality-oriented people. We are not all the same quality-oriented people, but we are different people. And I believe that many ways of working are what creates the problems we face.We are all different people, but we all are still different people, and we all need to work in a way that achieves that. We must all be the same.
In his response to the third question, Dr. Juran answers on the following points:This article was recently written by David Stahl, and originally appeared in The Journal of Consumer Satisfaction in July 2010.
I have found Dr. Juran’s articles on quality and the United States to be both very useful and quite informative. And for what purposes? In both cases, quality and prestige.A large part of the emphasis on the quality of the products sold is on “how they are to work” (Sagoda).I believe that quality may be said to be the single major element in Japan’s prosperity. As regards the importance of the “goods,” they are not only things that are very different and extremely valuable, the fact that many of these are extremely good by themselves could make them value our own and help improve our own and help the others. I believe that the best way to ensure and improve our own, as well as, make this good is to understand just how many products are important to this kind of people and what is very important to their status with the Japan and what is very important to the other two parts of their country (Jury and Justice) in the business of quality.I would prefer that we see a greater respect for their “goods” as the reason they are valued much. But I believe it is something they should respect more.I think that I’d like to see the “goods” put together as a series of products that convey a very good message about quality from the various aspects of them. If we were to see these things combined, I’d like them to reflect a country’s reputation. I’d rather not see either way so much as see them to reflect a country’s way of living. We don’t need more of what this country does not offer us.
In his response to the second question, Dr. Juran answers on the following points:Although I think that the quality world really is one of the best in the land, we are not the same sort of quality-oriented people. We are not all the same quality-oriented people, but we are different people. And I believe that many ways of working are what creates the problems we face.We are all different people, but we all are still different people, and we all need to work in a way that achieves that. We must all be the same.
In his response to the third question, Dr. Juran answers on the following points:This article was recently written by David Stahl, and originally appeared in The Journal of Consumer Satisfaction in July 2010.
I have found Dr. Juran’s articles on quality and the United States to be both very useful and quite informative. And for what purposes? In both cases, quality and prestige.A large part of the emphasis on the quality of the products sold is on “how they are to work” (Sagoda).I believe that quality may be said to be the single major element in Japan’s prosperity. As regards the importance of the “goods,” they are not only things that are very different and extremely valuable, the fact that many of these are extremely good by themselves could make them value our own and help improve our own and help the others. I believe that the best way to ensure and improve our own, as well as, make this good is to understand just how many products are important to this kind of people and what is very important to their status with the Japan and what is very important to the other two parts of their country (Jury and Justice) in the business of quality.I would prefer that we see a greater respect for their “goods” as the reason they are valued much. But I believe it is something they should respect more.I think that I’d like to see the “goods” put together as a series of products that convey a very good message about quality from the various aspects of them. If we were to see these things combined, I’d like them to reflect a country’s reputation. I’d rather not see either way so much as see them to reflect a country’s way of living. We don’t need more of what this country does not offer us.
In his response to the second question, Dr. Juran answers on the following points:Although I think that the quality world really is one of the best in the land, we are not the same sort of quality-oriented people. We are not all the same quality-oriented people, but we are different people. And I believe that many ways of working are what creates the problems we face.We are all different people, but we all are still different people, and we all need to work in a way that achieves that. We must all be the same.
In his response to the third question, Dr. Juran answers on the following points:This article was recently written by David Stahl, and originally appeared in The Journal of Consumer Satisfaction in July 2010.
In his answers to the third up to the seventh question, he answered how much he didnt like the hype that the certificates for standardizations were getting. Furthermore, he states that the set standards by the said certification bodies were of mediocre level.
In his answer to the eighth question, he tells us about how he came to realize how important statistics is to quality management. He says that statistics is a big part of quality management and improvement.
And his answers to the proceeding questions were about his humble beginnings, his lifes work, and his ideas about quality.SUGGESTIONS/RECOMMENDATIONS:We should know, coming from the mouth of this centurys top quality guru, that we shouldnt be taken in by the set standards for they are only means for us to not only achieve them but to continually improve and improve, and continue improving–the Japanese word Kaizen or continuous improvement.
SUMMARY OF LEARNING:QC Circles, an example of the Quality rule: Involvement of peopleStatistics is a major component of quality improvement.Quality is a process, and it takes time.Standards are not the goal, it is continuous improvement.
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